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Provide guidance on strategy and experiences to Fortune 500 companies and investment firms across the healthcare, transportation, project management, communication services, and technology verticals to meet business objectives. Served as Scrum Master while simultaneously acting as the interface to internal customers and providing direct support to the development team.▪ Consultation services of the competitive landscape, trends and future state plans across the healthcare, technologies, and intermodal logistics software verticals, how companies choose partners, the value-add of a third-party provider vs. in-house solution, technological differentiation between key players, and growth opportunity and outlook for a partner-provider relationship.▪ Established a foundation to support an extraordinarily complex legacy platform by building a strategy for the Development QA team which included automated testing, overall testing visibility, and a complete operational workflow. Procured and implemented quality assurance management and automation software with SmartBear’s Zephyr and TestComplete, respectively. ▪ Built the 2-year product roadmap and development pipeline, with targeted custom applications ranging from proprietary language to industry standard VXML and J2EE, with varying custom integrations and databases.▪ Created the custom notification applications to support 100 million monthly transactions for Fortune 500 customers, including voice, 1-way, and 2-way SMS.▪ Strategic partner between product, development, and sales teams, driving revenue of rugged mobile devices, software services, and network infrastructure; led and field-tested new applications of sensor technologies for large Class 1 and short-line railroads along with maritime fleets.

Advanced through multiple promotions from overseeing Application Development to oversight for all IT services for the company. Led the business unit and R&D organization, which consisted of 100+ engineers through the design, build, and deployment of applications on platforms requiring scalable solutions.▪ Delivered an Agile transformation strategy and operating model for the enterprise, spanning 1000+ IT professionals and business partners. ▪ Partnered with the CIO on strategic planning to improve development by integrating research and custom designed landscapes, enhancing user experience for projects, and identifying improvement opportunities.▪ Provided hands-on leadership, guidance, and mentoring to project teams through coding, customization, and post-production support for API systems, mobile, and web integrations.▪ Led the IT departments for two wholly-owned subsidiaries, Insight Network Logistics (INL) and ShipCarsNow, and ensured alignment across PMO operations and vendor management.▪ Generated a substantial cost savings and efficiency savings by delivering transformational software solutions that permitted support for 5,000+ users at a key client.▪ Drove the end-to-end redesign and redeployment of the Enterprise CRM system, including the M&S survey, supporting processes, and addition of Verint and Oracle CRM Desktop for M&S.▪ Positioned the company to capture market share in a 45M used vehicle market by co-leading a multi-year, $9.7M program to build a comprehensive logistics platform. ▪ Recipient of the Toyota’s Top Logistics Award on behalf of Union Pacific; received Achievement Incentive Program (AIP) for contributions.

Led a team of 50 direct reports and partnered with the VPs of the Technology, Product, and Sales organizations to identify new and emerging technologies for use in building state-of-the-art customer communication solutions. Secured multi-year contracts worth millions of dollars per year by leading teams through technical design and functional requirements for development and infrastructure, with a core UX/UI focus.▪ Provided clients with new business intelligence on how to better service customers by developing and delivering real-time dashboards and web administration tools which took reporting to a new level, above industry standards. ▪ Led Agile planning sessions for 20+ applications to service a user base of muti-millions of customers; provided production support for key enterprise clients, such as PwC, Comcast, DirecTV, United Healthcare, CVS Health, Walmart, Apple, Bank of America.▪ Initiated comprehensive strategic planning, controls, organizational design, and execution throughout the SDLC to deploy comprehensive IT systems and software to support business units in driving product development. ▪ Built a patented reporting system with functionality to map calls geographically and enabled clients to create more strategically focused customer service plans; US 7,995,725 Compilation, Analysis, and Graphic Representation of Call Data.▪ Solely invented a real-time customer call survey SaaS solution for Fortune 1000 companies. Results were collected, processed, and analyzed in real-time for immediate review and action by customer experience management. Goal was to establish an immediate feedback mechanism for customer survey results that can be utilized by quality management in improving the overall customer experience; US 8,873,733 Real-time Feedback of Survey Results.

Hired by Application Design and Development in 1994 which was acquired by a California company, DPRC, Data Processing Resource Corporation in ~1996. DPRC was then acquired by Compuware in ~1998. First assignment was at Citibank in Sioux Falls, South Dakota as a COBOL developer from 1994 to 1996. Second assignment was West Interactive as a software developer in a proprietary environment from 1996 to the end of 1999.