Rick Kessler Email & Phone Number

Cincinnati, Oh (Based In Lakeland, Fl)

• Strategic Technical Service leader for the US and Latin American Regions in the Imaging Systems and Services business• Develop and implement country specific business model transitions to align with revenue growth potential and reduce OPEX• Improve service margins and optimize service delivery efficiency while driving improved customer satisfaction• Manage technical service back office and field support based in US and throughout LATAM Region• Manage and maintain business relationship with Distributors and External Service Partners in the US and LATAM• Coordinate with Commercial VP and GM business partners at country and regional levels to establish high quality service delivery capabilities in strategic markets• Direct Supply Chain logistical support to forecast and maintain required spare parts inventories to optimize customer satisfaction and drive efficient service delivery• Extensive international travel to support regional needs of Commercial and Technical Service partners to ensure strategic alignment with regional and global objectives.

Cincinnati, Oh (Based In Jacksonville, Fl)

Carlsbad, Ca (Based In Jacksonville, Fl)

• Strategy and direction for medical device field service for Middle South Region• Direct supervision of 16 field-based customer support professionals• Managed P&L of $10 million regional business with net margin of 48-55% annually• Manage inventory and other working capital to meet corporate objectives• Manage cost containment to meet corporate Net Operating Income objectives• Initiate contract proposals for service coverage on installed ventilator base• Resolve customer issues relative to equipment performance and patient safety• Direct field personnel to efficiently meet service coverage requirements• Plan and direct field utilization to drive customer satisfaction

Cincinnati, Oh

• Establish and maintain budget objectives for Urology Business• Direct supervision of 20 procurement, quality, production and customer service professionals• Managed P&L for $25 million Urology Imaging Business• Successfully negotiated over $5 million in strategic supplier agreements • Establish production schedule to meet sales forecast and optimize shipments• Direct planning and procurement activities to support production schedule while reducing costs by 5% annually• Direct production and staging activities to meet monthly shipments• Direct field planning activities for equipment installations• Direct new product launch transition from R&D, Engineering to production / assembly

Ba, Business Administration

Ba, Accounting