FOH Manager for Buffalo Wild Wings

Experienced retail and food service manager with over 12 years. Lead team members to consistently perform at the highest level of professionalism. Provided direct and clear communication and goals to all employees. Handle all employee issues with professionalism and upheld all organization policies and procedures. Decreased expense levels while increasing productivity and profit throughout career. Developed new methods to maintain high employee morale and customer satisfaction to ensure stores maintain sustainable profit margins and repeat business. Currently as a First Assistant Manager responsibilities include; executing daily operations. Setting up shifts 24 hours in advance to minimize potential problems that may arise. Provide clear direction to employees that are engaged in various positions. Present instrumental feedback in report writing for food cost data for daily, weekly and monthly reports. Achieved an effective track record of keeping food cost down and meeting goals for the monthly profit and loss. Conducted training as required. Responsible for over 50 employees, scheduled all work, resolved conflicts, determined salaries, hired and discharged employees as needed. Successfully handled introduction of new line of products of Mccafe coffee, smoothies, Ice coffee and bottle beverages to our patrons. Spearheaded efforts to develop people, increase revenue and profit and have a safe clean restaurant where our patrons would receive great quality food, service and value. The last three years my involvement has directly increased sales from 1.4 to 2.0 million. Through quality control and increased customer services all managers obtained quarterly performance based bonuses in the last year. By implementing my knowledge and expertise we have been successfully increasing customer guest counts by 3% quarterly. Interviewed and hired personnel as needed. My focus on superior customer service employee productivity and maximum profit.