Director - Global Communications Services
Plano, Texas
Directed a multi-year global technology transformation program driving the implementation of email and real-time communications cloud based services based on Microsoft’s Office 365 and Skype for Business offerings. Enterprise platform redesign consolidation of legacy enterprise communications, spanning 160,000+ users across over 80 countries. • Drove the transformation of global video services from an isolated, siloed structure to a fully integrated video environment that all business users could access across any compute device. This increased corporate video usage by over 150% in less than one year.• Technical and financial accountability for 650+ global video unit conferencing environment, Webcasting and voice services (Cisco and Avaya PBXs) for 50,000+ users.• Directed teams supporting email and real-time communications services (Video, Voice, Desktop Conferencing and Webcasting).• Drove workload migration from on-premises systems to the cloud instances for communications services• Established strategy to minimize the impact of Office 365 software updates and their interactions with the on-premise environment (network, client, applications, etc.).• Provided detailed knowledge of Microsoft capabilities and licensing options to guide product and services acquisition decisions.• Managed multiple multimillion dollar project budgets.• Directed team of 28 full-time employees and a range of contractors spread across domestic and international locations. • Facilitated presentations, status updates, timelines, project plans to senior management, business users and customers.