Rick Merced Email & Phone Number

With over twenty years of experience in Marketing and Tech, my journey as a Solutions Engineer at Formerly Known As centers on innovating unique customer solutions within Adobe Experience Manager (AEM) and Adobe Campaign (AC). My mission for past 7 years is to enhance transactional communication systems for Verizon. I bring a wealth of knowledge in JSON, REST APIs, HTML, CSS, Javascript and XML. My work ethic is rooted in collaboration, striving for operational excellence while valuing knowledge sharing and continuous improvement.At Formerly Known As, my role has been pivotal in developing and customizing enterprise-level Transactional Email and SMS systems tailored to Verizon's needs. I've crafted extensive technical documentation and championed knowledge transfer sessions, ensuring that both our team and clients are proficient with new features. Providing dedicated support, I troubleshoot and optimize campaigns, contributing to a streamlined and efficient process that upholds Verizon's esteemed consumer experience.