Rick Morton Email and Phone Number

PATCH AND OPS MGR (2015-2016)Created team to remediate vulnerabilities. Reviewed changes for required documentation, process adherence, and closure.• Collaborated with Lean Mgt team to setup and validate data feeds from Remedy as a the SME.• Vulnerability Patching for servers used by Capgemini supported apps increased from 39% to 99%.• Played key role in the migration from Remedy to Service Now.• Monitored Incident Ageing for the account, assigned tasks, and notified managers of upcoming deadlines to meet SLAs. APP SUPPORT LEAD / MANAGER (2004-2015)Provided service delivery for corporate web-based apps and led support for Power Plant, Mining, Environmental and Nuclear Operations. Supported documentation updates and various projects. • Integrated Lean methodologies and drove continuous improvements that reduced run time, improved reliability, and increased data availability; led the implementation of an ETL process that reduced incidents 90% while decreasing run time 75%.• Led teams to update CMDB information and helpdesk improvements.• Setup new teams to support web-based applications. oversaw the transition from local to offshore teams including training the new teams and updating documentation.• Led process improvements that increased offshore team performance along with client satisfaction levels resulting in being selected to transform the Energy Trading team.APPLICATION SUPPORT LEAD• Revised, replaced, and added new applications using Agile methodologies to support the transition of a client from a Zonal based energy market to a Nodal based environment.• Instrumental in planning and executing a Data Center migration with limited downtime.• Generated $1M in annual costs savings by migrating outdated servers to current, reliable, and cost-effective technologies.• Implemented a standardized format for documenting high-level applications that clients can use to support hardware/software upgrades.• Data Analysis to alleviate recurring incidents.

Led application development and maintenance for corporate applications to include PeopleSoft financials, tax, content management, employee expense, real estate & Right of Way, and supply chain (American Software). Mostly applications were web based applications were supported with .Net, Java, IIS and WebLogic.