Rick Rispoli Email & Phone Number

Seattle

Strategic Leadership and Sales: Drove substantial business growth by generating over $3.4 million in new and continuing business in 2024. Led significant initiatives across various sectors, tailoring solutions to meet diverse client needs and maximizing project deliverables.Project Management Excellence: Managed key projects for top industry leaders, including the #1 coffee company, the #1 medical technology company, and a leading global technology company. Directed the development and implementation of technology solutions that significantly enhanced client operations and compliance with industry standards. These projects demonstrated my capability to navigate complex, high-stakes environments and deliver results that set industry benchmarks for innovation and efficiency.Innovative Solutions and Offering Development: Created and launched Offering Decks for Engineering Excellence and a new AI Offering, establishing frameworks that have been instrumental in driving technological innovation and operational improvements.Team Leadership and Development: Managed a diverse team of 33 professionals, fostering their growth and ensuring high performance in delivering strategic projects. My leadership has been pivotal in building robust teams that deliver exceptional results and maintain high client satisfaction.Award-Winning Delivery: Spearheaded projects that received company-wide recognition for excellence in delivery and impact, significantly enhancing client processes and efficiency. This work has set benchmarks within the organization for project success and client engagement.Key Projects:Test Automation & QA: Revolutionized development processes with automation, significantly reducing error rates and improving market time.AI-Driven Enhancements: Spearheaded AI integration to enhance operational efficiency and foster innovation.Compliance & Modernization: Overhauled outdated systems, ensuring compliance and boosting performance.

Bothell, Wa

Built the first DevOps team for Philips’ Medical Regulated Defibrillator Business, by effectively educating the Leadership Team of the value that DevOps provides to a global application.• Interviewed and hired 1 Principal DevOps Manager, 5 DevOps Engineers, and 4 Security Engineers globally, by defining roles within the DevOps Team.• Successfully architected and managed a multi-million-dollar budgeted single AWS outpost, located in a region AWS is not available in.• Defines and drives the DevOps Release Management processes, including planning release lifecycle, managing risks, and ensuring releases are delivered within budget and per requirements.• As the owner of several operational processes, ensured adherence to NIST/IO class standards for a global medical application.• Architects and manages global AWS infrastructure across four regions, which span 132 instances, while providing status to Product Owners, Philips Global Security Team, and other Stakeholders.• Expert that helps identify risks and communicates technical issues to non-technical team-members.• Collaborates frequently with Mangers of all levels, Developers, Testers, IT, and Software Security Teams to bridge gaps across project and align release activities.

Bothell Wa

• Partnered with IT to improve Philips corporate domain, which allowed for Philips’ Medical Regulated Defibrillator Business first ever Dev/Test Environment.• Implemented a self-service Azure solution that saved over 6,000 hours and $475,961 since 2017. This was accomplished by Architecting, designing, deploying a solution that met the business needs.• Architected deployment solutions that reduced web application deployment times from 6 hours to under 15 minutes.• Assigned the role of Quality Control for all FDA audits, after being recognized for my attention to detail and problem-solving ability.• Encourages team culture change through improving relationships within my team and across organizations, by starting a book club that provides training to influence culture change, risk and problem solving, and trust building. • Wrote system requirements used to architect features for web applications.

• Wrote TFS story definitions to create daily/weekly tasks for Xbox Live Service Operations’ Software Engineers which kept the software development cycle in budget and on schedule.• Evaluated existing and planned projects to determine resource requirements and their impact on budget at a sprint, quarter, and annual scale.• Self-triaged and prioritized daily incidents and service requests that came from Software Owners or automated alerting systems.• Architected Xbox Live Service Operations’ plans for Software Owners to ensure that adequate server capacity and operational resources were available to support the development, validation, and full life of their software. These software products included major game titles such as Halo 5, Forza 6, and internal Xbox Live Services.• Managed software requirements from Software Owners to create TFS user story definitions for Xbox Live Service Operations’ Leadership.• Wrote Microsoft Studios’ software technical support documentation to be used as part of incident management by the Xbox Live Service Operations’ Support Team.

• Successfully managed the release of 20 original software products, 64 Content Updates, and 108 pieces of DLC on Xbox One and Xbox 360 platforms.• Identified release risks, managed the tasks necessary to mitigate each risk, and facilitated issue resolution.• The Subject Matter Expert for Microsoft’s Video Game Certification Programs on both Xbox One and Xbox 360 Platforms.• Drove release management practices by collaborating with Producers, Test and Hardware Teams.• Made a critical impact to Microsoft Studios and Xbox Titles as an entire Release Management Team was built based on my job duties. The Release Management Team continues to grow and make an impact at Microsoft.

• Developed an in depth knowledge of the existing operational components, systems, and application dependencies• Managed three tiers of environments critical for development and test of Xbox Live website and 18 sub-domains• Improved deployment and automated test frameworks written and supported by the engineering group • Created and managed Xblobs, fully active Xbox Live environments that run on single PC for testing Xbox functionality.• Managed lab for Live Engagement group• Evaluated existing server hardware configurations and performance in order to predict future system requirements.

• Managed QA best practices, methodologies, and processes• Provided day-to-day guidance and oversight of direct reports

• Trained, supervised, motivated, and developed QA staff onsite and offsite• Managed resources and QA schedules• Organized test case review with PM, Dev Leads, and business representatives

• Overseen the development and execution of test plans • Reported on test execution• Traveled to several states for testing new dynamic cellphone technology

• Simultaneously planned and managed betas for up to five different product teams• Trained new beta testers weekly to enhance their writing and bug database skills• Communicated relevant issues, announcements, and information with beta testers through newsgroups, Instant Messenger, and newsletters• Drove the voice of the customer to product groups• Triaged bugs, created synopses of bug reports, surveys, and newsgroup comments for multiple product teams

Computer Science

Education record