Richard Roque Email and Phone Number
Hi, I am Richard!I am a detail-oriented, analytical, and innovative professional with diverse experience in driving sales/revenue growth and large-scale applications development/management for multi-million-dollars projects.My expertise lies in digitizing operational mechanisms across 51 countries. Proven track record of success in delivering cost control strategies and application support, improving performance indicators, and managing vendors, procurement, and electronic document. Throughout my career, I have utilized my skills to deliver specialized training through inspiring leadership to accomplish organizational goals.Employers recognized me for cultivating credibility with higher leadership, business partners, key clients, and employees by leveraging exceptional bilingual (English and Spanish) communication skills. I am skilled in analyzing comprehensive data and providing technical support to internationally acknowledged brands. I am also equipped with customer service, decision-making, problem-solving, market research, data management, negotiation, and team-leading skills.Some of my key/signature accomplishments include:- Collected comprehensive data and conducted holistic research to make a precise decision regarding the procurement of multi-million-dollars projects Leena AI Case and AIOP Monitoring Solutions.- Revamped comprehensive functional dynamics, such as daily timecard verification across 31 countries, payroll files production across 16 countries, and +5M weekly clock entries creation.- Directed several functional verticals of middleware business unit, including 40+ corporate system applications and vendor management of Latin America payroll environment.- Optimized and refined timekeeping and payroll operations for 160,000+ agents across 51 countries to enhance operational efficiency.Some of my key skills include:- Project Management- Process Improvement- Risk Analysis/Mitigation- Application Strategy/Analysis- Cross-Functional Collaboration- Sales/Revenue Growth- Security Coding/Review- Customer Support/Service- Team Building/Leadership- Data Analysis/Management- Budgeting & Forecasting- Application Development- Relationships Management- Marketing Research/Analysis- Enterprise Application SupportPlease feel free to contact me via email with any thoughts, comments, or questions about my work.I'm always interested in making new professional acquaintances.
Concentrix
View- Website:
- concentrix.com
- Employees:
- 63116
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Director Application SupportConcentrix 2021 - PresentCincinnati, Ohio, United StatesDuring my role over here, I spearhead various operational facets, including enterprise platforms, configurations, customizations, and enhancements by acting as a technical commanding position. Moreover, I streamline and improve enterprise platform mechanisms and infrastructure during design, evaluation, and execution/post-execution assistance in collaboration with internal stakeholders. In addition to this, I lead in-house security and camera monitoring solutions for work-at-home employees to track and report defiance of organizational policies and safeguard client data. I also supervise numerous multidisciplinary experts, comprising platform managers, business analysts, project managers, applications developers, and system administrators to accomplish business objectives. It was me who report outcomes of risk evaluation, IS analysis, architecture reviews, and project management progress to higher management to make informed and timely decisions.Some of my key achievements during this role include: • Minimized new tickets by 15% and achieved KPIs of NPS and unassigned incident SLAs. • Digitized and updated payroll operation to enhance accuracy by 15 points and lessen manual work by 25%. • Liaised with various internal stakeholders across customer advisory boards, including technical staff and executive leadership VP, GVP, and SVP to enhance trust and transparency. • Administered diverse operational evaluation, such as IT strategy documentation, project schemes, and key performance indicators to achieve organizational targets. • Slashed business expense by $500,000 by centralizing extensive data of countries/employees into single integrated timekeeping solution.
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Associate Director – Application Support, Corporate And Agent SystemsConcentrix 2019 - 2020Cincinnati, Ohio, United StatesWhile serving as an associate director, I transferred timekeeping/payroll data of 70,000 employees to upgraded system in organized and planned order. I also decreased 120 servers across two data centers, license renewals cost by $100,000, and acquired $250,000 as surplus by modernizing operational process. Furthermore, I strengthened systems to deliver schedules, timekeeping applications, payroll, and in-house developed solutions by administering three production support business units.Some of my key contributions during this role include: • Attained A++ security ranking by analyzing and mitigating risk factors, glitches, bugs, and loopholes in the system. • Lowered ticket counts by 60% by streamlining the development of organizational groups for go-live engagements. • Slashed new tickets by 20% and Increased several measures of efficiency evaluation, encompassing NPS support scores and response time to unassigned incidents.
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Sr. Manager Application SupportConcentrix 2006 - 2018Cincinnati, Ohio, United StatesWhile serving over here, I orchestrated operational activities of Lotus Notes and upgraded Exchange 5.5 environment into Exchange 2003 for Concentrix e-mail management systems. In addition to this, I led entire strategic management of application development/delivery, testing, software architecture, integrated platforms, and future technology roadmaps to accomplish top-notch standards.Some of my key accomplishments during this tenure include: • Boosted proficiency of employees by 15% by providing specialized training through inspiring leadership. • Maximized uptime by 99.9% by evaluating and enhancing accuracy and adjusting capacity of workflow servers.
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Additional ExperienceWork Experience 1999 - 2005• Senior Collaboration Engineering, Concentrix, Cincinnati, OH • IT Consultant, Office Care for TriHealth Healthcare System, Cincinnati, Ohio • Zoomtown Technical Support, ADSL Technician, Cincinnati Bell • Project Coordinator, Catholic Healthcare Partners, Mercy Hospital, Cincinnati, OH • System Engineer, Mercy Health System, Mercy Hospital, Cincinnati, OH • PC Coordinator, Mercy Health System, Mercy Hospital, Cincinnati, OH • Helpdesk, Mercy Health System, Mercy Hospital, Cincinnati, OH • Computer Operator (3rd shift), Mercy Health System, Mercy Hospital, Cincinnati, OH • Emergency Room Technician, Mercy Hospital, Fairfield, OH
Richard Roque Education Details
Frequently Asked Questions about Richard Roque
What company does Richard Roque work for?
Richard Roque works for Concentrix
What is Richard Roque's role at the current company?
Richard Roque's current role is Management Executive.
What schools did Richard Roque attend?
Richard Roque attended Bellevue University.
Who are Richard Roque's colleagues?
Richard Roque's colleagues are Shaik Ansar, Pedro Roslin Jr, Jun Jose, Kisha Gedeus, Hanan Serraj, Arjun Patil, Arjun Chaudhary.
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Richard Roque
Washington Dc-Baltimore Area2triabio.com, astrazeneca.com1 +120688XXXXX
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Richard Roque
Irvine, Ca2aaa.com, loandepot.com -
Richard Roque
Senior It Manager Leading The Successful Delivery And Operation Of Network Solutions That Advance Business StrategiesLittle Ferry, Nj
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