Rick Sheets, Set Email & Phone Number

Argyle, TX, US

Dallas, Texas, United States

United States

Responsible for day-to-day operation of two UL listed monitoring centers. ~300 employees monitoring ~500k accounts.Changed the call center culture, lowering employee churn from 35% to 10% annual. Ensure compliance to UL certifications, state/municipal licensing laws, and permitting ordinances. Successful in correcting 16 noncompliance issues per site.

Philadelphia, Pennsylvania, United States

Develop and obtain industry accreditation for Comcast University alarm technician training.Developed a training class and trained subcontracted trainers to teach 800 technicians to perform wired panel replacements for takeover increasing installs by 12%.Build team, develop, and implement a process to ensure compliance to state and local licensing.

Irving, Texas, United States

General Management of commercial division with 120 employees.$20M P&L with 35% margin. 16k subscribers, $80 RMR for $15.3M. $4.7M in equipment sales and service.Successful in restructuring sales program, aligning pricing strategies, training and motivating sales team resulting in 10% margin increase and $8 RMR increase.Through proper coaching and.

Responsible for operational support for F1000 customers in the Southwest.Southwest region was $50M in revenue for National Accounts.Ensure operational efficiencies by managing KPI’s. Increased production 50% with over $4M in new accounts, improving margins by 37%.Manage a team of sales support estimators and project managers responsible for ensuring.

Irving, Texas, United States

Develop and implement sales, operational and technical programs to launch Brinks Business Security offering security alarms, fire alarms, access control and CCTV in small business, mid-market, and national account verticals.Recruited, hired, and managed sales, engineering, and project management teams.Developed implement and managed sales and technician.

Arlington, Texas, United States

Supervised day-to-day operations of the company as well as daily activities of the project management and engineering departments. Examined and restructured operational and sales processes for national and large commercial accounts producing higher ROI. Reviewed all large project proposals and contracts to ensure accuracy and functionality. Successfully.

Dallas, Texas, United States

Responsible for sales support, installation, service, and customer support for commercial Fire Alarm, Fire Extinguisher, Fire Sprinkler, Systems. Excelled at evaluating and improving operational and sales processes for commercial accounts. Reviewed all large project proposals and contracts for accuracy and functionality. Successfully managed staffing and.

Dallas, Texas, United States

Responsible for sales, installation, service, and customer support for commercial Fire Alarm, Fire Extinguisher, Fire Sprinkler, Nurse Call and PA Systems. Main clientele was hospitals, nursing homes and schools.Hired as a technician in 1992, promoted to Operations Manager in 1995, then Vice President in 1998. The company’s annual revenue was $1.8M in 1992.