Solution Operations - Team Leader
Brisbane City, Queensland, Australia
Team Leader providing IT Service Management for Finance, Facilities Management, HR/Payroll, Governance, Corporate Performance and Legal portfolio of applications. In 2019, the portfolio included all University applications, except student, teaching and learning applications. Lead partner in engagement with business for providing operational service management and tactical planning with particularly Finance and HR partners to coordinate and schedule activities around these digital portfolios in an evolving cloud strategy.Main part of the role during the latter years acted predominantly as Technical Lead for Oracle e-Business Suite 12.2.10 ERP project upgrade, responsible for integration and customisation migration working with a vendor partner to transition service management support and delivery of technical aspects of service delivery.