• Responsible for the achievement of the target in the assigned territory• Create key account development plan with the Manager• Develop and maintain long-term cooperation relationship with key accounts in the territory• Contribute to the marketing plan with the IPS team• Participate in key account and industry events• Display and demonstrate products at conferences, seminars & customer visits• Coordinate customer support and service as required.

• Incident Management – Service Manager in APAC Communication with all relevant stakeholders Coordination of diagnosis and recovery Senior Management and Executive Management escalation when appropriate Continuously analyse and minimise service restoration timeframes Manage all technical recovery activities through the Incident Recovery Team (IRT) Risk and impact assessments Determine follow-up action • Operations of Team Management Arrangement of duty roster Consolidation and submission of shift allowance and compensation Mid-year & year-end performance review• Responsibility of 2nd level service performance. Accountable owner of capability to deliver product support within the region or part of the region for the SBU. Owns resources required to deliver required service support in the area. Build, develop and lead a highly effective and motivated work force with clearly defined and aligned mission & objectives. Responsible for ensuring own staff and contractors have adequate skills and knowledge to perform their duties Responsible for organizing resources to provide second level support to internal stakeholders, implement VASS, provide support for Alpha and Beta programmes and setup and maintain support/demo labs as needed. Responsible for ensuring own staff and 3rd party engineers have adequate skills and knowledge to perform their duties. Ensure customer documentation, and appropriate manuals, processes and procedures are updated regularly. Ensure operational requirements, standards and best practices are factored into planning, implementation and ongoing maintenance. Contribute to ongoing refinement and development of operational requirements and standards. Take responsibility for selected key projects / activities and provide management bandwidth within the organization. Build and maintain effective relationships with internal and external customers.• Ad-hoc Project Build-out of TSG Control and Command Center

• To ensure the quality of services and the execution of all processes are performed according to established global standards• Provides subject matter expertise within the discipline to ensure the execution of those processes and to operations groups are supported and to resolve any anomalies• Track and publish problem data to ensure problems are resolved quickly and effectively• Monitor progress on the resolution of Known errors and ensure appropriate entries are made to the Known Error Database• Instigate forums with appropriate groups to conduct and drive Root Cause Analysis of service affecting problems, ensuring actions are delivered within agreed timescales• Identify trends and potential problem sources, by reviewing multiple data sources in alignment with the 'Trend Analysis' process

• Focal point in China of ThomsonReuters Data Feed Direct (TRDFD) and Elecktron Collection Headend (CHE)• Coordinator between Asia team, RAM and EMEA team• Testing plan and resource roadmap arrangement• Team Recruitment, Mid-year/Year-end reviews• Interface between department and clients (Morgan Stanley, UBS and JPMorgan etc.)• Product trainer and mentor• Product Internal Consultant• Performed all aspects quality assurance of the best-low latency financial software in the market• Generate test summary and all release documents to SPS• 3rd level support with tackling clients’ SR directly

Business One