Rick Azud Email & Phone Number

Bangor, Me, Us

Bangor, Maine, United States

• Leads and manages a help desk team supporting 100+ users in a hybrid cloud Windows environment.• Works closely with the Director of IT implementing multiple application platforms including a ticketing system, endpoint management solution, and centralized information security controls.• Plans and executes numerous projects, including the migration of a document management system to a cloud provider, implementing M365, and an infrastructure backbone hardware refresh to Meraki appliances.• Hires and provides coaching and mentorship to help desk team members.• Champions and supports IT initiatives via training and relationship development with the employee base.• Performs network and system administration duties including regular maintenance, patching, and monitoring.

• Resolved security vulnerability findings from annual audits.• Responsible for deployment and maintenance of servers, firewalls and WAN circuits utilizing SDWAN technologies, telephony systems, and all firm software utilizing internal and external resources where applicable.• Documented procedures and guidelines to increase employee knowledge, efficiency and administrative controls.• Led the implementation of various security control upgrades including multifactor, anti-virus/malware, and patch management systems.• The subject matter expert for the Firm’s accounting systems including basic database management processes, application upgrades and user training.• Deployed backup and disaster recovery systems.• Influenced and assisted with budget creation and project planning.• Provided supervisory leadership to those in the computer support technician role.• Worked with vendors and IT Director to procure equipment and services to align with IT needs and budget requirements.• Continued with duties as a Computer Support Technician as the senior technician.

Bangor, Maine, United States

• Provided end user support of desktops, laptops and mobile devices.• Responsible for upkeeping documentation and procedures.• Built and maintained all servers including Exchange, SQL, DNS and DHCP utilizing Hyper-V in a Windows 2016 environment.