Rick Baak Email & Phone Number

Amsterdam, Noord-Holland, Nederland

's-Hertogenbosch, North Brabant, Netherlands

I was part of the Dynamics team within the DLW Netherlands, which is specialized in the implementation of trade and production, professional services and utility companies using Microsoft products.As Team lead responsible for managing the capacity of the analysts and consultants (combined +10 FTE) within the Dynamics team. This entails the provision of.

Veenendaal, Provincie Utrecht, Nederland

I was part of the Improve team within the company, which is specialized in the advisory of mainly trade and production companies using Microsoft products.Amongst others, these were the key activities at various (15+) client projects:* Project manager, responsible for planning and control of multidisciplined project teams.* Advisory and implementation of.

Groningen, Nederland

After the implementation of a new Contracting and Billing system at the Gasunie Transport Services, the project team remained to implement new functionalities.I was part of the project team (+- 15 FTE) and specialized in a variety of functionalities. As a functional consultant I specifically worked on:* Specialized in CRM, Contracting including auctions.

Groningen, Nederland

After the implementation of a new Contracting and Billing system at the Gasunie Transport Services, a maintenance team was set up to solve any issues or bugs released to production.I was part of the Maintenance team (+- 12 FTE. Consisting of three areas: “Capacity management”, “Contracting” and “Billing”) and focused on Capacity management. As a functional.

Almere Stad Area, Netherlands

Extra activities for Accenture:* Coach / Internship supervisor* Design Thinking facilitatorHelps with a variety of initiatives like: Request for proposals, events, training courses, internship tracks, newsletters, etc.

Almere-Stad En Omgeving, Nederland

On the 1st of September 2012, I was asked to design and implement a new report framework for Workflows in SAP. One that could be implemented at different clients sites. The deadline for this project was on the 1st of July 2011. More specifically I worked on:* Conducted a research of the wishes of Accenture clients regarding the workflow reports in SAP*.

's-Hertogenbosch, Netherlands

I was part of the Berichtenverkeer team (+- 25 FTE. Consisting of three blocks: “Adminstration”, “Berichtenverkeer” and “Errors”) and became team lead of the “Errors” team due to knowledge of the system and processes. I was responsible for:* Work with a high workload, distribute with right priorities.* Creating SOP’s (Standard Operating Procedures) and.

Zwolle En Omgeving, Nederland

- Teams of 3 people- Fundraising for KWF (Dutch Cancer Society) and WWF (World Wildlife Fund)- Motivation / directing team- Sharpen communication skills