Rick Baak Email & Phone Number

Amsterdam, Noord-Holland, Nederland

'S-Hertogenbosch, North Brabant, Netherlands

I was part of the Dynamics team within the DLW Netherlands, which is specialized in the implementation of trade and production, professional services and utility companies using Microsoft products.As Team lead responsible for managing the capacity of the analysts and consultants (combined +10 FTE) within the Dynamics team. This entails the provision of training, mentorship, and coaching to enhance the skills and development of the team's professionals.Projects:* As a solution architect, I was responsible for facilitating the integration between D365FO and an external WMS at a multinational distributor specializing in high-quality fast-moving consumer goods, headquartered in Leiden.* As a lead and solution architect within a solution team, working to realign and optimize the end-to-end solution for a major glass producer situated in Leerdam.Amongst others, these were the key activities at various (5+) client projects and internal activities:* Internal projects manager, responsible for managing and structuring internal projects.* Specialist for advanced warehousing and inventory management processes.

Veenendaal, Provincie Utrecht, Nederland

I was part of the Improve team within the company, which is specialized in the advisory of mainly trade and production companies using Microsoft products.Amongst others, these were the key activities at various (15+) client projects:* Project manager, responsible for planning and control of multidisciplined project teams.* Advisory and implementation of improvements in business processes and system setup, which includes data migration, Power Automate and integrations between D365F&O and D365 CE.* Implementation and training of authorization solution at D365F&O and AX2012 clients. End responsibility for authorization training & solution.Internal activities for Mprise:* Solution owner, create new and improve various existing solutions / propositions. Using Agile methodology (SCRUM).* Design Thinking facilitator.

Groningen, Nederland

After the implementation of a new Contracting and Billing system at the Gasunie Transport Services, the project team remained to implement new functionalities.I was part of the project team (+- 15 FTE) and specialized in a variety of functionalities. As a functional consultant I specifically worked on:* Specialized in CRM, Contracting including auctions (PRISMA), Capacity management, Meter data management functionalities * Complete cycle of: requirement and impact analyses, functional designs, test prep/execution and handover (including: trainings, workshops, presentations).* Enterprise architect, TFS and MTM tooling* Coordination of SIT and UAT phases

Groningen, Nederland

After the implementation of a new Contracting and Billing system at the Gasunie Transport Services, a maintenance team was set up to solve any issues or bugs released to production.I was part of the Maintenance team (+- 12 FTE. Consisting of three areas: “Capacity management”, “Contracting” and “Billing”) and focused on Capacity management. As a functional consultant I specifically worked on:* Analyze and solve issues and wishes for business (focus on capacity management and auction processes). * Create / update impact analyses, functional designs and test cases for functionalities. * Create work instructions to raise the productivity of the team and facilitate the learning of new team members. * Enterprise architect and TFS tooling

Almere Stad Area, Netherlands

Extra activities for Accenture:* Coach / Internship supervisor* Design Thinking facilitatorHelps with a variety of initiatives like: Request for proposals, events, training courses, internship tracks, newsletters, etc.

Almere-Stad En Omgeving, Nederland

On the 1st of September 2012, I was asked to design and implement a new report framework for Workflows in SAP. One that could be implemented at different clients sites. The deadline for this project was on the 1st of July 2011. More specifically I worked on:* Conducted a research of the wishes of Accenture clients regarding the workflow reports in SAP* Interviews with several workflow experts, combined the information to deliver a Functional design * Delivered a Technical design based on the Functional design using Pseudocode * Managed expectations of the client and educationResults were: Functional and Technical design of the SAP Workflow framework using pseudocode.

'S-Hertogenbosch, Netherlands

I was part of the Berichtenverkeer team (+- 25 FTE. Consisting of three blocks: “Adminstration”, “Berichtenverkeer” and “Errors”) and became team lead of the “Errors” team due to knowledge of the system and processes. I was responsible for:* Work with a high workload, distribute with right priorities.* Creating SOP’s (Standard Operating Procedures) and work instructions to raise the productivity of the team and facilitate the learning of new team members. * Part of the "Kaizen Berichtenverkeer" and E2E meetings, this is for solving structural problems regarding Market interaction and Scenario’s. * Microsoft Dynamics AX2012 MECOMS environment.* Market interaction / interfacing.

Zwolle En Omgeving, Nederland

- Teams of 3 people- Fundraising for KWF (Dutch Cancer Society) and WWF (World Wildlife Fund)- Motivation / directing team- Sharpen communication skills