Rick Bailey
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Rick Bailey Email & Phone Number

Chief Customer Experience and Mobility Officer at TARTA
Location: Toledo, Ohio, United States 16 work roles 4 schools
1 work email found @sbcglobal.net LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Role
Chief Customer Experience and Mobility Officer
Location
Toledo, Ohio, United States
Company size

Who is Rick Bailey? Overview

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Quick answer

Rick Bailey is listed as Chief Customer Experience and Mobility Officer at TARTA, a company with 57 employees, based in Toledo, Ohio, United States. AeroLeads shows a work email signal at sbcglobal.net and a matched LinkedIn profile for Rick Bailey.

Rick Bailey previously worked as Chief Customer Experience & Mobility Officer at Tarta and Director of Transit Operations at Southwest Ohio Regional Transit Authority. Rick Bailey holds Urban Affairs, Public Administration from Wright State University.

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*@sbcglobal.net
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Profile bio

About Rick Bailey

As the Chief Customer Experience & Mobility Officer at TARTA, I oversee the paratransit operations, customer service, transit hub operations, planning, and service development functions of the Toledo Area Transit Authority, a public transportation agency that serves approximately 2 million passengers annually. I have more than 15 years of experience in the transit industry, with a focus on public administration, scheduling, and budget management.My mission is to establish a professional reputation through hard work and strong character, and to foster innovation and collaboration in the transit sector. I believe that public/private partnerships and community involvement are vital in improving the efficiency, quality, and accessibility of transit services. I have successfully implemented projects such as the Limited Stop Service, the Flyer re-route, and the Transit System Re-Design, which have enhanced the mobility and satisfaction of customers. I am also an active member of various committees and organizations that support the transit and urban development goals of the region.

Listed skills include Transportation Planning, Public Transport, Leadership, Budgets, and 37 others.

Current workplace

Rick Bailey's current company

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TARTA
Tarta
Chief Customer Experience and Mobility Officer
Toledo, OH, US
Website
Employees
57
AeroLeads page
16 roles

Rick Bailey work experience

A career timeline built from the work history available for this profile.

Chief Customer Experience And Mobility Officer

Toledo, OH, US

Chief Customer Experience & Mobility Officer

Current

Toledo, Ohio Metropolitan Area

Apr 2023 - Present

Director Of Transit Operations

Cincinnati, Ohio, United States

Supervised, lead and motivated personnel in the operations of fixed route services, scheduling, dispatch, radio control, field operation, special events and data management.Development and oversight of transportation budget.Short term/long term strategies needed to support authority goals and plans.Managed Operations Manager, Division Managers, Sr..

Apr 2022 - Apr 2023

Manager, Planning & Service Development

Dayton, Ohio Area

Managing the planning and scheduling staff, projects, consultants, and functions. Direction of the short and long range service plans, scheduling, customer amenity planning, budget development and related projects in order to improve RTA services.-Implemented Limited Stop Service for the Dayton Public Schools contract-The Flyer re-route. Downtown.

Apr 2019 - Apr 2022

Deputy Director Of Transportation

Dayton, Ohio Area

-Direct Supervision over Fixed Route Manager & Paratransit Manager-Served as representative on the Montgomery County Emergency Management Council-Responsible for On Time Performance, Customer Complaints and Daily Performance KPI's-Administered the Safe Driving Program for the Authority-Responsible for Special Event Services-Introduced Street Supervisor.

Mar 2018 - Apr 2019

Interim Deputy Chief Of Operations

Dayton, Ohio Area

-Leadership of the Revenue Service, Dispatch & Command Center business units.-Involvement in the Training & Safety/Security Departments during transition to new Director.-S.W.O.T. Analysis of the Operations business units -Focus on our Strategic Objectives

Feb 2017 - Mar 2018

Operations Revenue Service Manager

Dayton, Ohio Area

-Leadership role for 380+ employees-Direct supervision of 3 Shift Supervisors & 11 Transportation Supervisors-Focus Group Assignments-Uniform Contract Management-Responsible for revenue service operation for fixed route & para-transit services-Project Manager for 3rd Party Evaluations-Initiated a structured daily approach to street supervision through a.

Jul 2016 - Feb 2017

Scheduling Supervisor

-Assures the timely development and implementation of service changes to meet customer demand and company service goals subject to company fleet, personnel, budget and labor contract considerations.-Responsible for Automatic Passenger Count software acceptance by the FTA-Implementation of Trapeze Blockbuster run cutting software-Beavercreek Bus Stop.

May 2009 - Jul 2016

Graphics Supervisor

Dayton, Ohio Area

Assures the timely development and implementation of service changes to meet customer demand and company service goals subject to company fleet, personnel, budget and labor contract considerations.In January 2014 I took over responsibility for the Graphics Department in Marketing. Overseeing 2 motivated and talented employees, who are responsible for.

Jan 2014 - Jul 2015

President

Rta Management Connect

Responsible for scheduling and leading Board meetings. Monitoring budgetary expenses for the group and steering the association to help achieve long term and short term goals. Event planning and hosting. In the first 3 months of leadership I have revised the by-laws, established Roberts Rules in the meetings and helped develop an associate membership.

Jul 2013 - Jun 2018

Vice President

Rta Management Connect

I was a part of the first group of officers for our management association. We established by-laws and ran the organization for 12 months on a budget of less than $750 dollars. We hosted a financial session with Wright Patterson Credit Union, had numerous social mixers and sponsored the 1st annual golf scramble for G.D.R.T.A., raising $9,000 in 3 months..

Jul 2012 - Jul 2013

Intern

Clerical work on rider surveys for Wright Patterson Air Force BaseBus stop inventories and bus route checks with experience in Trapeze.Research on Public Transit related topics like Project Mobility and Denvers Taxi Voucher program.

Jun 2008 - Sep 2008

Intern

Miami Valley Communications Council

Reported research findings to local government council. Topics researched were home foreclosures, graffiti abatement, green projects.Worked on creating a new communique for the MVCC.Helped create a Records Retention Policy for the MVCC.Nominated Kettering, Ohio's Adult Transportation Program for a National League of Cities award.

Mar 2008 - Jun 2008

Manager Of Cafe

Sams Club

1111 Miamisburg Centerville Road Centerville, Ohio 45458

Managed 4 employees in a food service environment and created an atmosphere of customer service excellence. I was in charge of ordering supplies and scheduling work hours. Other duties included monthly inventory and quarterly inspections preparation.

Nov 2006 - Mar 2008

Warehouse Associate

Thetford Norcold

Sidney, Ohio

Responsible for daily shipping logs, scheduling freight, loading containers to be shipped to manufacturers. Extensive experience in overseeing product from production to on time delivery in a warehouse setting. The organization and movement of hundreds of semi-trailers for loading and shipping purposes on a monthly basis.

Aug 2002 - Mar 2005

Htx Associate

N.K. Parts, Industries

Packaging of transmission parts, load inspection, forklift operation and administrative paperwork for overseas containers.

Feb 1997 - Mar 2001
Team & coworkers

Colleagues at TARTA

Other employees you can reach at tarta.com. View company contacts for 57 employees →

4 education records

Rick Bailey education

Bachelors, Urban Affairs

Recieved the Public Transportation Certificate from the Ohio Department of Transportation upon graduation.

College Prepatory

Edison State Community College

High School Diploma, College Prepatory

Piqua High School
FAQ

Frequently asked questions about Rick Bailey

Quick answers generated from the profile data available on this page.

What company does Rick Bailey work for?

Rick Bailey works for TARTA.

What is Rick Bailey's role at TARTA?

Rick Bailey is listed as Chief Customer Experience and Mobility Officer at TARTA.

What is Rick Bailey's email address?

AeroLeads has found 1 work email signal at @sbcglobal.net for Rick Bailey at TARTA.

Where is Rick Bailey based?

Rick Bailey is based in Toledo, Ohio, United States while working with TARTA.

What companies has Rick Bailey worked for?

Rick Bailey has worked for Tarta, Southwest Ohio Regional Transit Authority, Greater Dayton Regional Transit Authority, Rta Management Connect, and Miami Valley Communications Council.

Who are Rick Bailey's colleagues at TARTA?

Rick Bailey's colleagues at TARTA include Susan Gettum, Angela Reynolds, Michael Camara, Lee Gibson, Dba, Sphr, and Pardeep Singh.

How can I contact Rick Bailey?

You can use AeroLeads to view verified contact signals for Rick Bailey at TARTA, including work email, phone, and LinkedIn data when available.

What schools did Rick Bailey attend?

Rick Bailey holds Urban Affairs, Public Administration from Wright State University.

What skills is Rick Bailey known for?

Rick Bailey is listed with skills including Transportation Planning, Public Transport, Leadership, Budgets, Customer Service, Contract Management, Strategic Planning, and Transportation.

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