"In my 45 years in the field, I would consider Rick to easily place in my top 10 list of the most talented professionals I have ever worked with." - Dr. Gerald McCleeryI solve problems. I enjoy people and understanding where their pain points are. Understanding what people really need almost always suggests creative solutions. This is true whether I'm designing software or restructuring a team. My strong business background and easy communication with all types of stakeholders compliments my extensive technological experience. This combination of hard experience and soft skills has been invaluable as I bridge the gap between business requirements and solutions. I love tackling and overcoming challenges that seem daunting.As a leader I believe in supporting my team members in their core responsibilities while finding and developing their unique aptitudes. I have managed technical teams ranging from local software developers to home office customer support staff. Each team that I've managed has required a unique approach. Clearly communicated expectations and key performance monitors are helpful to both management and staff. As a manager, one of my key responsibilities is making sure that both individual employees and senior management are aware of both shortcomings and successes in a continuous quality improvement process. I believe that the culture of the organization and the team itself are of paramount importance in determining which management techniques will be most effective in encouraging ongoing success.My first resume said that I'm passionate about the potential of technology to improve our world. Technology and I have both grown in unforeseen directions since that resume, but it's still true today. I have always been a compelling evangelist with contagious enthusiasm for the products and customers with which I’m involved. I'm now looking for my next opportunity that will bring out that enthusiasm and dedication.