Rick Burek Email & Phone Number

Develop and maintain Dunkin' and Inspire Brands franchisee documentation. Develop engaging eLearning solutions through storyboard, scripting, and Storyline programming. Manage external clients and internal resources throughout project cycle.

Designed and developed virtual learning experiences to support roles in Retail, Business Banking, and Wealth organizations. Consulted with and managed internal clients to develop solutions to close colleague performance gaps. Implemented Articulate Storyline, Rise, uPerform software simulator, Vyond animation, video, and Well Said AI narration to deliver high-quality learning experiences at the time of need.

Greater Boston Area

Developed and maintained internal websites, using Dreamweaver and Photoshop, to deliver integrated user and technical guides that support thousands of FPCMS users. Managed clients and SMEs to develop clear and consistent documentation and address the needs of the organization and users. Created presentations and video tutorials to support training staff and external clients. Designed electronic and hardcopy procedural documentation to support job tasks. Created custom graphics and templates to provide custom client solutions that are effective and aesthetically pleasing. Provided input to develop end-to-end process for Technical Documentation Services.

Greater Boston Area

Consulted with departmental clients to determine solutions to their informational needs. Designed, developed, and maintained the Legal Department’s intranet site. Recommended and implemented intranet design and eLearning upgrades to improve the Legal Department’s image through efficient navigation; accurate, well written, and organized content; and creative aesthetics. Created custom graphics to complement design of intranet, documentation, and presentations. Created custom presentations for members of the senior management and marketing teams to internal and external audiences, including complex graphics and animation schemes.

Greater Boston Area

Designed and developed information solutions to support the new hire product training curriculum, the customer service performance level for Phone Support Group representatives, new client implementations, reserves program, and the Fidelity Learning Institute implementation program. Identified needs, designed effective solutions, and evaluated results by collaborating with management, instructors, software developers, SMEs, and target audience.

Greater Boston Area

Developed and designed EPSS front-end system for repair and upkeep of the Mach III automated razor blade assembly. Provided technicians with step-by-step direction accessable via the intranet. Developed a recommendation plan for future functionality upgrades to the proprietary intranet user interface.

Harwich, Ma

Designed, created, and delivered original stained glass windows and lamps. Restored damaged or aged stained glass artwork. Managed a budget according to seasonal forecast and fluctuations. Selected, purchased, and managed delivery of artwork from artisans throughout the world. Designed gallery décor implementing the artwork of 30 artisans. Designed advertising campaign for radio and print. Worked with clients to create custom artwork according to budget and architectural requirements.

Maynard, Ma

Recommended and developed cost effective instructional design solutions for both technical and non-technical applications. Determined training or informational needs by defining goals, objectives, content, and instructional design format. Defined media design in various formats to convey instructional solutions. Designed and created solutions for internal and external clients via instructor-led training, job aids, multimedia CD-ROM/CBT courses, and Help files. Evaluated effectiveness of training from both a user and client perspective. Acted as project manager, directing the work of other developers, SMEs, graphic artists, video producers, and editors. Produced project plans and specifications including budgets, milestones, project team schedules, and reviews. Ensured projects were completed within the established timeframe, budget, and Digital quality standards. Interacted, negotiated with, and advised clients throughout development to assure needs from all perspectives were met. Conducted workshops, pilots, and instructor training sessions to ensure that courses and instructors met the needs of the intended audience.

Instructional Design Certification Program, Instructional Design

Bachelor Of Science; A Dual, Communications/Media; Computer Aided Instruction And Television Production

Associate Of Science, Telecommunications Technology