Rick Converse Email & Phone Number

St. Cloud, Minnesota Area

Coordination of the Field Service and Preventive Maintenance activities including supervision, operations and marketing of Field Service group and Parts Sales group.

St. Cloud, Minnesota Area

I install granite cutting equipment that uses a diamond saw blade and high pressure water jet. It's a lot of travel but I'm loving turning wrenches again.

Managed parts sales department for century old woodworking machinery manufacturerDiagnosed machine problems and identified needed parts to complete repairsCoordinated shipment of replacement parts to coincide with service technician visitProvided logistical support for expedited shipment of parts to customersManaged warranty replacement parts return process to identify problem areas and reduce costManaged replacement parts inventory with emphasis on cost containmentResearched archived drawings and bills of materials to quote retrofit packages and repairs to existing woodworking equipment

Supervised overall plant operations on second shiftAs Quality Manager - Trained upper management in Total Quality Control concepts and advised on ISO 9000 and CE efforts.As Inside Sales Manager - Created and maintained special option pricing database used by Regional Sales Managers to assist in new machine quotations resulting in reduced lead times from two weeks to two days for highly engineered equipment.As Customer Service Manager - Co-authored and implemented strategic plan for Sander Service Group resulting in increasing total revenue from $6.4 million annually to $11 million in three year period.As Customer Service Manager - Participated in the planning for converting business operating software from MAPICS II to MAPICS XA while upgrading mainframe from IBM System 36 to IBM AS/400. Reduced replacement parts order entry time by 30% while reducing entry errors by 50% using COM program in MAPICS XA.As Technical Training Manager - Established technical training program for customers, distributor technicians, sub-contractor techs and field service techs. Trained engineering department in Geometric Dimensioning and Tolerancing.As Director of Sander Service Group - Managed team of 35 individuals responsible for installing, maintaining, supporting and servicing machinery worldwide.