Rick Chua Email & Phone Number

Puchong, My

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Lead a team of 8 people under digital marketing unit.• Retaining all existing quality customers• Generate quality leads by using several marketing channels such as Google Ads, SEO, Facebook Ads, Youtube, Tiktok and etc for sales team to followup• Ensure department P&L is on track with company direction• Organize live stream events on weekly basis at marketplaces such as Lazada, Shopee & Tiktok Shop for our customers.• Facilitate media buy with billboard company to purchase ad space for customers.• Attend & vet the final interview for candidates to join the digital marketing unit.• Taking care of P&L and ensure the cost of operation is always at optimal condition.• Meeting with potential prospects and secure their sales• Monitoring expenses• Conduct market research and analysis to evaluate trends, pricing, brand awareness and competition ventures.• Write copies for diverse marketing distributions (brochures, press releases, website material etc.) for relevant campaigns.• Monitor progress of campaigns using various metrics and submit reports of performance.

Petaling Jaya, Selangor, Malaysia

• Manage and coordinate inventory between different marketplaces & warehouses• Build entire digital ecosystem and its resiliency from scratch• Engage and coordinate PR with billboard company and KOL for PR purpose• Run ads in marketplaces and Facebook CPAS to generate more sales• Drive consumer traffic to retail stores across Malaysia especially new outlet opening• Create new monthly marketing strategy & ensure marketing messages are aligned across offline and online stores.• Transforming company from offline to online in sales operation department, reporting processes and data analytics.• Develop digital marketing campaigns with the right media strategies and tactics within set budgets to achieve ROI.• Run A/B tests to determine optimal strategies, ad copy & placement and target audience for maximum results.• Design effective social media strategies, campaigns and create relevant content to increase brand awareness and appeal.• Monitor campaigns, analyse data and provide insights to improve and optimize campaign performance.• Assist in video and photoshoot for online e-commerce and marketing purposes.• Develop and maintain an online sales channel for offline 3rd party retailers.• Coordinate & report Sales & Distribution report, Marketing Spending report & Retail Investment report on every quarter.• Coordinate and report on CSR & Sustainability matter to brand principal• Liaise with 3rd party ecommerce enabler to boost online sales in marketplaces & official brand.com• Liaise with warehouse to ensure product is always sufficient during D day events• Manage offline and online sales in the entire SEA region.• Create visualization data point (metric) for stakeholders• Ensure that consistent messaging & visual identity are maintained across both online and offline• Collaborate seamlessly with cross-functional teams to integrate the brand strategy into marketing, communications, and product development initiatives.

Puchong, Selangor, Malaysia

• Conduct sales activities with potential prospects• Maintaining good relationship with existing clients• Conduct a marketing analysis and planning tailored to every client• Conduct a weekly meeting with clients• Launch planned digital marketing activities such as SEM, SEO, Meta Ads, eCommerce Ads, Facebook CPAS, Tiktok Ads and many more.• Engage with influencers and media companies to launch PR campaigns for clients• Ensure the marketing campaigns are always aligned with clients’ company branding• Create creatives in image using Canva and video format using Veed• Build and manage customer’s website through CMS such as WordPress, Shopify, Easystore and etc.

Puchong, Selangor, Malaysia

• Provide training & coaching to new juniors on skillsets, mindsets & product knowledge• Hire and interview new candidate for sales team• Brainstorm new sales strategies on monthly basis• Responsible in delivering monthly branch sales target• Manage & inspire sales team emotion from time to time

Puchong, Selangor, Malaysia

• To acquire new SME Mobile business to achieve personal benchmark sales target 120 points per month based on submissions & 100 points based on activations per month.• To make minimum 120 outbound call to potential customer per day.• To fix 10 potential appointment with customer with detail customer information.• To visit and build close rapport with new and existing corporate customers on a regular basis for major share of referral business. Ensure that you have at least 20 referral sources. • To attend road shows & Blitz• Review, recommend and follow-ups on SME Mobiles Sales applications and documentation.• To identify new SME Mobile business opportunities• To maintain SME Mobile business to be a market leader in the industry and be No. 1 Business Dealer with Maxis.• Cross-sell core products, SME Individual Mobile plan.• To practice excellent customer service measured by customer satisfaction and feedback from referral sources.• A good team player & contribute to team building with a common goal.• To plan productive sales activities • To attend daily briefing & debriefing with sales team to share success stories & migration of best practice.• To attend weekly sales & service meeting with sales team• To ensure the customer enquiries and complaints are handled promptly and efficiently to satisfaction of customers.• To collate and transmit relevant information about competitor products and services to sales team with recommended solutions on how to overcome competition.• Participate in providing creative feedback on new product development, service quality, marketing / sales strategy etcs

Puchong, Selangor, Malaysia

• To acquire new SME Mobile business to achieve personal benchmark sales target 120 points per month based on submissions & 100 points based on activations per month.• To make minimum 120 outbound call to potential customer per day.• To fix 10 potential appointment with customer with detail customer information.• To visit and build close rapport with new and existing corporate customers on a regular basis for major share of referral business. Ensure that you have at least 20 referral sources. • To attend road shows & Blitz• Review, recommend and follow-ups on SME Mobiles Sales applications and documentation.• To identify new SME Mobile business opportunities• To maintain SME Mobile business to be a market leader in the industry and be No. 1 Business Dealer with Maxis.• Cross-sell core products, SME Individual Mobile plan.• To practice excellent customer service measured by customer satisfaction and feedback from referral sources.• A good team player & contribute to team building with a common goal.• To plan productive sales activities • To attend daily briefing & debriefing with sales team to share success stories & migration of best practice.• To attend weekly sales & service meeting with sales team• To ensure the customer enquiries and complaints are handled promptly and efficiently to satisfaction of customers.• To collate and transmit relevant information about competitor products and services to sales team with recommended solutions on how to overcome competition.• Participate in providing creative feedback on new product development, service quality, marketing / sales strategy etcs

Bandar Puteri Puchong

• To acquire new SME Mobile business to achieve personal benchmark sales target 120 points per month based on submissions & 100 points based on activations per month.• To make minimum 120 outbound call to potential customer per day.• To fix 10 potential appointment with customer with detail customer information.• To visit and build close rapport with new and existing corporate customers on a regular basis for major share of referral business. Ensure that you have at least 20 referral sources. • To attend road shows & Blitz• Review, recommend and follow-ups on SME Mobiles Sales applications and documentation.• To identify new SME Mobile business opportunities• To maintain SME Mobile business to be a market leader in the industry and be No. 1 Business Dealer with Maxis.• Cross-sell core products, SME Individual Mobile plan.• To practice excellent customer service measured by customer satisfaction and feedback from referral sources.• A good team player & contribute to team building with a common goal.• To plan productive sales activities • To attend daily briefing & debriefing with sales team to share success stories & migration of best practice.• To attend weekly sales & service meeting with sales team• To ensure the customer enquiries and complaints are handled promptly and efficiently to satisfaction of customers.• To collate and transmit relevant information about competitor products and services to sales team with recommended solutions on how to overcome competition.• Participate in providing creative feedback on new product development, service quality, marketing / sales strategy etcs

Master Of Business Administration - Mba, Global Business

- MQA accreditation - Certified by Segi University

Online Degree Blockchain For Business, Business/Office Automation/Technology/Data Entry, 74%

- Understanding of blockchain basics. - A fair idea of blockchain consensus algorithms. - A detailed overview of smart contracts.

Certified Digital Marketing Professional, Digital Communication And Media/Multimedia

• Certified by Google, Facebook, HubSpot, CocaCola, Twitter & IBM • Globally recognised