Rick Dehlinger Email & Phone Number

Anywhere!

Northern California

Recruited to rebuild pre-sales team and transform post-sales technical services to ensure high customer satisfaction and appropriate sell-through into emerging markets  Worked with Executive peers to create and launch Atlantis HyperScale – a disruptive hyper-converged appliance offering designed to re-invigorate the Atlantis channel and drive a scalable run-rate / mid-market business  HyperScale post-sales customer service was one of the top three unique selling propositions  Formed and led a centralized Technical Field Enablement team, bringing to market a suite of enablement services for technical field sales and partners  Enablement services included multi-product, role based learning paths; online courseware, labs, and certification testing; a centralized IaaS platform for learning and customer demonstrations; a Design Desk service for creating compelling, customer specific proposals  Established focused onboarding programs for pre and post sales new hires, reducing time to productivity  Implemented a customer satisfaction focused delivery and measurement program, incorporating a continuous feedback loop to drive an industry-leading Net Promoter Score Established KPI’s for customer service functions, shifting the focus towards creating satisfied, successful customers  Designed and implemented a successful account elevation process, dramatically improving key account visibility, contributing to many new sales wins, and successfully recovering at-risk accounts  Recruited and trained top performers including individual contributors, team leads, and regional managers

Overland Park, Ks

In 2012, nGenx acquired Claros Systems (my consulting company) gaining a full consulting practice and multi-tenant system expertise; this propelled nGenx to leadership in the cloud hosted desktop marketplace  Developed and evangelized the vision, strategy, architecture, build, and evolution of nGenx products/services  Interfaced with the board of directors and key investors to define and execute corporate goals  Built and managed product teams, the product pipeline, and the development process  Designed, built, and brought to market nFinity Workspace, a white label, managed service delivery platform  Grew nFinity Workspace monthly recurring revenue from zero to over 50% of overall in 12 months  Managed and evolved business/technical and advisory council relationships with key technology partners, including Microsoft, Citrix, and RES Software. This included aligning go-to-market strategies and product roadmaps  Participated in investor relationship and business development, including M&A activity  Received Citrix’s Visionary Cloud Service Partner of the Year award in 2014  Participated in multiple closed-door Microsoft technology adoption (TAP) programs, including Windows Server/System Center and multiple Azure services, including RemoteApp, Azure AD, StorSimple, and Office 365

Northern California, Usa

Started Claros (a business technology consulting company) in 2010. Built to a 9-person, $2M services business before selling it in 2012 to nGenx – a Claros CSP customer Developed a multi-tenant system-focused consulting practice, including sales, account/ project management, and service delivery Became one of two go-to firms certified by Citrix to build multi-tenant Cloud Service Provider systems Managed technology/business partner relationships, primarily with Citrix, Microsoft, AppSense, and Sungard

visionapp North America was born when visionapp Germany purchased iQurious Corporation (my consulting company) in 2008  Developed and promoted the vision, architecture, technology, and strategy for visionapp's products and services  Ran multiple US and German teams evolving commercial and cloud-based products and services  Transformed regional products and services for global consumption, and the North Amercian business unit into a commercial product sales/support organization  Managed ongoing business/technical relationships with key technology partners, including Microsoft and Citrix  Drove deep collaboration with Microsoft and Citrix to develop/launch SPLA licensing and CSP partner programs  Created the iQSystem – a standardized, multi-tenant application delivery system for State and Local Government  Sold and deployed iQSystem instances for 3 State of California organizations running on VMware vSphere

Northern California, Usa

Co-founded iQurious (a business technology consulting company) in 2006. Built it to an 8-person, $2M services business before selling it to a German ISV/Cloud Service Provider (visionapp GmbH) in 2008 Created the iQSystem – a standardized, multi-tenant application delivery system for State and Local Government Sold and deployed iQSystem instances for 3 State of California organizations and an electronics manufacturer, all running on VMware vSphere virtual infrastructure Designed and led a comprehensive IT transformation project for a CA State agency. Project included migrating to Active Directory, a private IP network (with @10 sites, a new core network, and new firewalls), Exchange 2000 to 2007, XP to Windows 7, and from physical servers to an EMC SAN and VMware vSphere virtual infrastructure

Northern California, Usa

Managed the strategic technical relationship between Microsoft and California State and Local Government accounts Was utilized as a Citrix/Windows Server technology specialist for internal training and for public speaking engagements including Microsoft TechReady, Citrix Solutions Summit Actively participated in Microsoft’s Windows Server Insiders program, the internal equivalent of the MVP Program Recruited to join the Terminal Server product team, but left Microsoft to pursue my dream of starting my own company

West Coast, Usa

As a field-facing technical resource at Citrix during the evangelical phase of market adoption, performed a broad variety of different functions to help drive growth and maturation in the industry. Formal/informal roles included traditional pre-sales systems engineering, as well as post-sales account development, business and product development, partner management, and community building.• Performed strategic account pre/post-sales functions to increase adoption at both enterprise and mid-market accounts across a variety of industries in the Pacific Northwest. Leveraged vertical industry expertise and horizontal technology solution skills to shift customers from tactical to strategic usage of the Citrix products while attaching associated consulting and training services.• Relocated to Sacramento, CA area to focus on California State and Local Government accounts (2003).• Worked extensively with the State of California, Department of Technology Services to design and build their ‘Server Based Computing’ service offering.• Created and maintained a partnership network with leading software, hardware, and systems integrators to support account management activities and facilitate creative win-win solutions.• Received 1 International award (Customer Excellence), 2 National awards (Consistency, Above and Beyond) and multiple Presidents Club nominations.• Participated in many pioneering infrastructure system deployments, including the first large-scale Windows 2000 Server/Citrix implementation (Con-Way Transportation), the first MetaFrame XP deployment (prior to release, with/for Weyerhauser) and the first use of GPU accelerated hosted desktops in the industry (Boeing).

Bend, Or

Hired initially into a sales role, quickly evolved to managing a product and services business unit.• Built and managed sales and network engineering teams, including hiring, firing, budgeting, training, and strategic planning.• Developed unique market presence and expertise in the Thin-Client/Server-Based Computing field.• Developed and delivered two to five-day training courses on Citrix and Microsoft technologies.

Bachelor'S Degree, Business (Entrepreneurship/Int'L Business)

Activities and Societies: Graduated Cum Laude (top 10%) through the University Honors Program.

Graduate, Landmark Curriculum For Living, Leadership

Sales And Public Speaking

Over the years, I've studied multiple different sales training methodologies, including Sandler Sales Training, DSG Consultative Selling.