DUNKIN BRANDS – Atlanta, GA 2005 – 2020Operations Manager (Franchise Business Manager)• Supported 9 franchisees, 63 locations. Total annual revenue budgeted was $48 million ($650,000 to $2 million).• Evaluated margins and identified roadblocks to franchisee profitability, and took appropriate action for solving issues.• Consulted with each franchisee once per month to analyze assessment scores, capture root cause operational issues, target improvement opportunities and drive robust action planning. • Ensured effective action planning through root cause analysis, creation and execution of action plans, and scheduled follow-ups that drove accountability. • Distributed time appropriately to have higher visibility with lower performing franchisees. • Influenced franchisees on the value of people development, provided guidance on organizational structure and succession planning. • Consulted with franchisees on new product introductions, new restaurant openings, and bakery productions.

WENDY’S INTERNATIONAL 1998 – 2005Field Training Manager – Detroit, MI (2002 – 2005)• Oversaw training and development operations for salaried managers in 130 company and franchised tri-state restaurants.• Conducted weekly training seminars for groups of 45-50 Managers and Multi-Unit Supervisors. Articulated quality-focused leadership philosophies and improved personnel retention and productivity levels.• Traveled a 4-state territory and presented Serv Safe Seminars. Certified Managers on food safety and compliance practices.• Created industry specific training and development programs. Developed PowerPoint presentations and collateral training materials.District Manager – Chicago, IL (1998 – 2002)• Designed, implemented and launched system-wide, progressive-level, internal Recruiting Career Excellence Program.• Developed and maintained Staffing and Retention Programs for 30 restaurants.• Managed 6 Chicago area restaurants that grossed $8MM in combined annualized sales.

PIZZA HUT CORPORATION – Minneapolis, MN 1991 – 1998Area Manager – Pensacola, FL & Minneapolis, MN (1996 – 1998)• Managed and directed operations for 9 company facilities with annualized sales of $9MM.• Recruited, hired, trained and mentored Area Managers and new management personnel.• Designed and conducted ongoing managerial training classes and workshops.• Analyzed profit and loss statements, identified areas of improvement and increased overall profitability.• Implemented state-of-the-art service, staffing and marketing operations.• Managed budgets to effectively finance facility upgrades and maintained optimum presentation.• Collaborated with Facilities Manager to detail and establish improvement budgets.• Successfully improved low performing operations and resolved challenging personnel/operational issues.Special Projects Manager – Atlanta, GA & Eastern Europe (1994 – 1996)• Directed all Pizza Hut Olympic Event operations/implementation at Georgia Dome facility. Managed 350 personnel and generated $630K in event revenues.• Opened 25 Eastern European facilities, including the first KFC/Pizza Hut dual-delivery operation in Poland.• Launched one of the first three-in-one Pizza Hut, KFC and Taco Bell facilities with average combined sales of $7.5MM.• Supervised 87-person Core Management Team and directed multi-European restaurant operations.• Conducted training management seminars/classes for all personnel.• Successfully introduced/integrated customer service concept in various foreign cultures.• Collaboratively selected sites and developed new facility business plans.• Negotiated with contractors, designed unique restaurant layouts and completed facilities within local governmental parameters.Area Training Manager – Daphne, AL (1992 – 1994)• Trained all General Managers, Managers and Assistant Managers in 88-restaurant Division.Restaurant Manager – Mobile, AL (1991)• Managed Pizza Hut operation with annualized sales of over $1MM.