• Subject Matter Expert (SME) on all long term planning event types to help support the team• Act as a point of contact for exception and escalation of service issues for all customers (internal / external) in a timely and professional manner• Responsible for the smooth onboarding process of all new hires. Including, account creations, IT tickets, training schedules, orientation, etc• Responsible for Monthly Newsletter Content• Project Coordinator• Forecasting and coordinating proper balance of region and workload for each teammate• Daily monitoring and recording of key team metrics (PVC, dashboard, KPI, scorecards)• Identifying planning issues, apply effective solutions and determine follow up actions independently• Identify and drive continuous improvement capacity, forecasting and planning process through usage of lean methodology• Provide instruction, support, mentoring and feedback to teammates

● Responsible for production planning for unit orders● Maintain supplier relations with regular communication to ensure a steady flow of quality parts● Maintained daily collaboration with Engineering, Quality, and Production team to support production● Lead assembly of both small and large systems (Melter units).● Manage work instructions for employee training● Training new employees on current processes● Troubleshooting Dynamics (ERP)

● Managed artist scheduling and booking● Sourced new artists for scheduling● Maintained, adjust and repairing of in-house sound equipment● Training of new artists on use of and connecting of equipment● Performing DJ

● Consulted with customers to better service their needs and requirements.● Managed donation process for various charities associated with the company● Trained new employees to provide better service and be more efficient at loading customer items