Rick Goody Email & Phone Number

Perth, Wa, Au

Australia

Australia

Perth, Western Australia, Australia

• Managing multiple major clients including prominent Colleges & Universities, Global and Local Companies with a combined total device count of close to 2k devices across 4 continents.• Supporting 1.5k macOS and iOS devices for prominent College using Jamf Pro to ensure up to 400 zero-touch deployments of new devices yearly.• Deploying patches and OS updates for a catalogue of 50 software titles across all clients to ensure security and functionality.• Organising and managing device… Show more • Managing multiple major clients including prominent Colleges & Universities, Global and Local Companies with a combined total device count of close to 2k devices across 4 continents.• Supporting 1.5k macOS and iOS devices for prominent College using Jamf Pro to ensure up to 400 zero-touch deployments of new devices yearly.• Deploying patches and OS updates for a catalogue of 50 software titles across all clients to ensure security and functionality.• Organising and managing device replacement program for 150 Staff devices through an ongoing process as devices reach a 3-year replacement cycle.• Migration and consolidation of multiple on-premise Jamf Pro instances for large Australian organisation to Jamf Cloud enabling a reduced server overhead and increasing security while enhancing user experience.• Provide independent Apple Device Management reviews including recommendations and provide best practices to businesses and schools looking to improve the Apple device experience. • Provide senior apple support mentoring and training of junior staff members covering disciplines including Software Packaging, Deployment Workflows.• Conduct Apple Training & Jamf implementation services as part of a detailed scope of works to enable businesses to take advantage of technologies including ABM/ASM, DEP, VPP, MDM and packaging. • Maintain a partnership with Jamf to join the MSP program for full in-house Apple Device management. Show less

Perth, Australia

• Developed and grew the company to 16 FTE staff with an annual turnover of $2m. • Monitored and managed 3 government CUA supply agreements and managed response submissions. • Managed the Marketing and Brand departments with a total budget of $30k and 1 direct report.• Mentored, educated, and supported the development of 14 Technical Services team members through monthly meetings, coaching, and performance management. • Direct IT Management and strategic planning for 6 Companies… Show more • Developed and grew the company to 16 FTE staff with an annual turnover of $2m. • Monitored and managed 3 government CUA supply agreements and managed response submissions. • Managed the Marketing and Brand departments with a total budget of $30k and 1 direct report.• Mentored, educated, and supported the development of 14 Technical Services team members through monthly meetings, coaching, and performance management. • Direct IT Management and strategic planning for 6 Companies every week managing up to 4k macOS & iOS devices.• Conduct Apple Training & Jamf implementation services as part of a detailed scope of works to enable businesses to take advantage of technologies including ABM/ASM, DEP, VPP, MDM and packaging.𝐈𝐦𝐩𝐚𝐜𝐭:☑ Saved the Catholic Education department and 23 of its schools over $100k through purchasing and implementing Jamf Pro software.☑ Implemented ZERO touch management and deployed it for over 60 businesses and schools, resulting in MDM services for over 25k computers and mobile devices.☑ Created a WA-first hosted and managed mobile device management program service for businesses and schools, providing management for over 3k devices. ☑ Assisted 6 schools and businesses successfully reducing their IT support spend by ~$30k per client.☑ Enabled Catalytic IT to be added as Apple Approved Consultants and Jamf Certified Integrators, resulting in increasing the client portfolio by up to 24 new clients p.a. Show less

Perth, Western Australia, Australia

• Provided training and support for up to 60 technicians and staff across 4 states as the company grew. • Wrote and delivered over 100 projects across those states with the support of onsite technicians to ensure a full understanding of requirements and deliverables. • IT Management and strategic planning for nominated 5 weekly clients.• Technical account management for 14 clients with regular quarterly customer visits.• Provision of escalation services to the internal… Show more • Provided training and support for up to 60 technicians and staff across 4 states as the company grew. • Wrote and delivered over 100 projects across those states with the support of onsite technicians to ensure a full understanding of requirements and deliverables. • IT Management and strategic planning for nominated 5 weekly clients.• Technical account management for 14 clients with regular quarterly customer visits.• Provision of escalation services to the internal team.• Pre-sales and Project scoping assistance for all Apple projects statewide with some involvement in interstate projects where requires.• Documentation of developed services and company offerings including SOE development and maintenance.• Dedicated in-house development time to explore and advance the services on behalf of XciteLogic to further enhance the Apple Device experience within client environments.𝐈𝐦𝐩𝐚𝐜𝐭:☑ Created a method for SOE deployment and effective updating with minimum effort across multiple, clients, enabling sales teams to effectively sell laptop 1-to-1 programs and deployment services.As a senior consultant my expertise is focused primarily, however not limited to the Apple Eco System. With a vast knowledge of SOE creation, device management, scripting and integration.The role is made up of two main roles. The first is Client ICT Management and ensuring our clients needs are met from a infrastructure and planning focus all the way through to a smooth ICT environment. This involves liaising with key stake holders within the business and providing them with planning, projects, documentation, equipment requirements and support to ensure all parts come together. The second is work with other consultants to collaborate and assist with larger projects and other clients, to ensure their needs are met.As well as working in a consulting role I regularly provide training to clients and in-house staff on items which they feel they need support in. Show less

Sydney, Australia

As a Integration Engineer, my role was to support clients in a variety of different sectors. The role was a on-site role. Comp Now are a Profession Apple Company, who sell service and support the Apple market within Sydney and Melbourne. I had a number of regular companies who I would support on a maintenance contract, as well as re-active support via SLA’s and adhoc customer support calls.I worked with Apple server 10.4, 10.5 & 10.6 with integration into windows environments. As well as… Show more As a Integration Engineer, my role was to support clients in a variety of different sectors. The role was a on-site role. Comp Now are a Profession Apple Company, who sell service and support the Apple market within Sydney and Melbourne. I had a number of regular companies who I would support on a maintenance contract, as well as re-active support via SLA’s and adhoc customer support calls.I worked with Apple server 10.4, 10.5 & 10.6 with integration into windows environments. As well as experience with such hi end programs as Logic, Final Cut and Pro tools. Also experienced with networking and security. Show less

Sydney, Australia

As a Apple product professional my role was to seek out and develop opportunities with the new and existing clients. The main focus was corporate and higher education sales with a emphasis on solution and server sales. I managed to grow my client basis and continue to meet and exceed sales targets by making the most of all possible opportunities. I successfully converted many number of clients to Apple and have successfully converted clients to server solutions, which were designed and… Show more As a Apple product professional my role was to seek out and develop opportunities with the new and existing clients. The main focus was corporate and higher education sales with a emphasis on solution and server sales. I managed to grow my client basis and continue to meet and exceed sales targets by making the most of all possible opportunities. I successfully converted many number of clients to Apple and have successfully converted clients to server solutions, which were designed and implemented and supported by myself Show less

Sydney, Australia

As Channel Manager I was part of the original set-up team for their Integral Green Energy campaign. Looking after up-to 4 teams of 12 sales agents each. Involved in the planning and implementation of targets, Training, Recruitment and planning of target areas. Our channel managed to break company records with Client targets achieved and exceeded. The role also involved managing the relationship with our client. With daily meetings with the team leaders and weekly meeting with State manger with… Show more As Channel Manager I was part of the original set-up team for their Integral Green Energy campaign. Looking after up-to 4 teams of 12 sales agents each. Involved in the planning and implementation of targets, Training, Recruitment and planning of target areas. Our channel managed to break company records with Client targets achieved and exceeded. The role also involved managing the relationship with our client. With daily meetings with the team leaders and weekly meeting with State manger with solid analytical reporting. I also worked along side the sales teams and kept involved with the day to day issues to support and further train any sales members. Sales and training were a key part of the role. Show less

London, United Kingdom

As Sales manager is was involved in all parts of the business, with a high level of responsibility and accountability to customers. My role would involve managing development time with developers to meet customer requirements, also getting involved with the testing and training of all products. Pre-sales was also a big part of my job, where I would manage the sales team with demonstrations and also answer technical questions that may arise. As sales manager I would then be reasonable for the on… Show more As Sales manager is was involved in all parts of the business, with a high level of responsibility and accountability to customers. My role would involve managing development time with developers to meet customer requirements, also getting involved with the testing and training of all products. Pre-sales was also a big part of my job, where I would manage the sales team with demonstrations and also answer technical questions that may arise. As sales manager I would then be reasonable for the on going support and relationship between clients and ourselves. This would involve putting together reports and buying plans for clients, also creating custom packages to meet their requirement. As sales manager I ran a team of telesales consultants who would contact our existing client base and ensure they have sufficient stock supplies. We would also contact new clients to arrange demonstrations and meetings. I was in charge or training of all sales staff on both product and selling skills.Within this role I have achieved a high level of customer growth within our customer base and also grown profit margins by researching and evaluating our buying pattern within the company. I have also achieved a high level of knowledge within the retail and advertising market sectors and the Apple Solutions market. Show less

London, United Kingdom

Responsible for the meeting new customers whether in person or on the telephone. Developing customer awareness and assisting with the selection of vehicles most suited to their needs. Providing fast and efficient delivery of the chosen product. Making sure that customer satisfaction was maintained during the purchase period and throughout the period of ownership. Main duties comprised acting as primary contact for customers and advising on terms of finance most suitable to the customer’s means.… Show more Responsible for the meeting new customers whether in person or on the telephone. Developing customer awareness and assisting with the selection of vehicles most suited to their needs. Providing fast and efficient delivery of the chosen product. Making sure that customer satisfaction was maintained during the purchase period and throughout the period of ownership. Main duties comprised acting as primary contact for customers and advising on terms of finance most suitable to the customer’s means. Also offering additional products to customers, such as credit protection and added insurance. Also responsible for external document control and liaising with the sales team to meet deadlines. Show less