Richard Griskie Email & Phone Number

Carmel, Indiana, Us

Transforming all aspects of the Operations Team, including: Implementation, Customer Support, Advisory Services, Product Management, Product Development, and IT / Security. Growing into an energized, results-driven, growth-oriented, customer-centric organization that maintains high standards and accountability. Efficiency, Throughput, Quality, and Predictability have increased measurably and continue to improve.

Carmel, In, Us

▶️ PROFESSIONAL HIGHLIGHTS: ✔️ Promoted to newly created position to drive industrywide Digital Transformation for this leading provider of whole car auction solutions in the US and Canada, with 11,000 employees and $1.5B in revenue✔️ Aligned the business strategy, pre- and post-sale operations, go-to-market plans, and technology product offerings of company’s Global Digital Marketplaces✔️ Led the digital transformation and positioned KAR as a driving force in the industry’s Transformation, with P&L responsibility of $150M+

Carmel, Indiana, Us

▶️ LEADERSHIP: ► Transformed IT and Product Development capabilities, and reimagined platforms and solutions to enable industrywide digital transformation► Led global team of 600+ across US, Canada and India► Delivered industry-leading digital solutions, leveraging a hybrid cloud strategy while completely transforming the Product Development, DevOps, Technology Operations, Infrastructure, Quality Engineering, and Product Management capabilities▶️ PROFESSIONAL HIGHLIGHTS: ✔️ Transformed underperforming company to industry leader in 4 years, attracting top talent✔️ Led 3 large change initiatives to replatform and rationalize the Upstream (i.e. Online) platform, Simulcast platform, and the Physical Auction Management systems✔️ Rolled out Scaled Agile Framework (SAFe) top-down while transforming both “waterfall” and “startup” teams to a formal version of Scrum✔️ Equipped teams with leading-edge ALM and DevOps processes and tools✔️ Achieved 205% improvement in Product Development efficiency and delivered several industry-first solutions

North Hills, New York, Us

▶️ LEADERSHIP: ► Recruited following DealerTrack’s acquisition of JMsolutions as a change agent to transform the product development / engineering, quality assurance, technology operations, and product management capabilities of this SaaS provider. ► Directly responsible for Portfolio Planning (i.e. Roadmap process), Program Management Office (PMO), Quality Assurance, Product Engineering, Technology Operations, outsourcing strategy, and offshore vendor management. ► Led team members across offices in 8 locations across North America and India.

Deerfield Beach, Florida, Us

▶️ LEADERSHIP: ► Transformed the product development, technology, product management, and business strategy capabilities for this automotive SaaS provider. ► Established a PMO and Business Analyst competency, and realigned the IT department and performance targets to improve team morale and boost performance. ► Directly responsible for all aspects of the IT department including: Product Development, Quality Assurance, Program Management Office (PMO), Business Analysts (BA), Infrastructure, Architecture, and Database Administration (DBA). ► Had additional responsibility as the General Manager for the CRM suite of solutions. ► Led a team located in 5 offices across the United States and India. ► Increased product development throughput 60%, reduced time-to-market 10%, and improved product quality 30% through implementation of a formal SDLC coupled with the High-Performance Team model (Scrum).► Cut infrastructure cost 30% by leading efforts to improve application performance, optimize server use, and reduce storage requirements.► Championed the restructure of the offshore development model and processes, improved quality and performance of teams while lowering labor cost by more than 10%. ► Ran IT as a business, improved the financial run rate for IT from >10% over budget to achieve 15% under within one year.

Dayton, Oh, Us

▶️ LEADERSHIP: ► Recruited from consulting assignment to newly created position tasked with driving operational excellence for $1B, 4,000+ employee provider of SaaS and BPO solutions to automotive retailers in the US and Canada ► Transformed Business Planning, Product Management, and IT capabilities, serving as General Manager with oversight for two business units with $350M in revenue► Managed $90M companywide R&D portfolio and led eight direct and 150 indirect reports▶️ PROFESSIONAL HIGHLIGHTS: ✔️ Led 3-year, companywide transformation program that delivered $100M+ in bottom-line improvement✔️ Revitalized 2 underperforming business units within one year, taking the Technology Solutions and Dealer Management System (DMS) business units from a projected $20M revenue shortfall to exceed plan by $5.5M✔️ Served as key member of Executive Team that helped grow EPS from $1.41 to $1.57 in one year, increasing stock price from $26 to $46 per share✔️ Implemented PMO coupled with a portfolio planning and governance process that propelled 7% annual revenue growth by refocusing product development on high-value opportunities✔️ Launched new business unit focused on customized software with a unique go-to-market approach and separate customer support model✔️ Exceeded all delivery schedules and revenue targets and met all SLAs

Dublin 2, Ie

* Led teams through all phases of complex, multi-site projects supporting Global 100 clients including; Nissan, General Motors, Siemens, Daimler Chrysler, Steelcase, Komatsu, Paccar, and Brunswick. * Innovatively leveraged technology to deliver breakthrough business results. * Maintained strong focus on securing new clients, driving transformative programs, strengthening existing client relationships and turning around challenged projects. * Authored key portions of Accenture Delivery Methods, utilized globally for all projects.