Rick Hirko Email & Phone Number

Seattle, Wa

Verona, Wi

• Managed Division growth during massive company expansion period in which the number of staff doubled from 75 to 150 FTEs. Maintained and improved industry metrics for Implementation Quality during this time while sustaining company culture and focusing on individual career development and mentoring for as many as 17 direct and 60+ indirect reports. • Lead Project Manager for an enterprise-wide EMR implementation at a Top-5 Pediatrics organization. Developed a comprehensive integrated project plan with customer executive leadership and coordinated across 100+ Epic and customer staff to achieve all established milestones while coming in 40% below budget. • Served in an Implementation Executive oversight role for a multi-specialty clinic in Ontario, Canada. Developed strong working relationships with executive leadership, established project charter that reflected the organization’s goals, and worked closely with Epic R&D to design workflows that satisfied the healthcare delivery and billing requirements of the Ontario Ministry of Health. • Collaborated with Financial and Revenue Cycle executives at healthcare organizations across the U.S. to prepare their organizations for go-live and achieve industry-leading Accounts Receivable metrics. Leveraged Key Performance Indicators, a deep understanding of Revenue Cycle processes, and Epic application knowledge to strategize with executive leadership on how to manage their new A/R system, upgrades/optimization, and other organization objectives.• Managed Resolute Hospital Billing implementations at eight healthcare organizations that represent the spectrum of healthcare delivery (large IDNs, community hospitals, critical access hospitals, and home health agencies). Worked within implementation framework to analyze customer requirements, develop future-state workflows, manage client relationships, and otherwise achieve project milestones in order to ensure successful implementations.

Chicago, Il

• Implemented an effective new process for tracking client wins generated by GT’s Market Research Group, including cost per win, average engagement size, geographic distribution of wins, and other important business metrics.• Wrote detailed economic reports on cities, industries and companies that were used for branch office openings, industry marketing, and pre-proposal investigation. One such report won the award for Best Research Paper/Survey at the 2005 Association for Accounting Marketing’s annual conference.

Hopkinton, Ma

• Managed several live online solution demo’s that were part of a program recognized as the best marketing campaign on a cost per lead basis.• Assisted in the research and definition of the primary markets for a targeted “road show” that showcased the new capabilities of the EMC Symmetrix DMX.