Rick Howard Email & Phone Number

Exeter, England, United Kingdom

Exeter, United Kingdom

Exeter, United Kingdom

• Development of revenue protection practises. Saving over £250k within first 6 months.• Creation of bespoke sales campaigns to both current and prospective sales base.• Manage and develop customer services team for approx 2,500 business customers.• Point of reference for all networks connectivity for 30 member sales team.• Development of unique revenue spreadsheet to highlight trends of customer spend for board meetings to show levels of growth and potential areas of… Show more • Development of revenue protection practises. Saving over £250k within first 6 months.• Creation of bespoke sales campaigns to both current and prospective sales base.• Manage and develop customer services team for approx 2,500 business customers.• Point of reference for all networks connectivity for 30 member sales team.• Development of unique revenue spreadsheet to highlight trends of customer spend for board meetings to show levels of growth and potential areas of improvement.• Responsibility of checking prices for all BT products – correlating all price changes for over 100 different telecommunication services, along with protection of margins.• Basic and advanced training in aBILLity – telecommunications billing platform.• Trained in SQL report generation.• Developed comprehensive experience with Goldmine – CRM database.• Liaise directly with Managing Director and Sales Director to resolve complex financial queries.• Enforce legal contracts with suppliers and customers to protect sales revenue. Show less

• Email correspondence with over 300 staff regarding annual leave entitlement.• Development of bespoke Excel and Access Databases to record annual leave.• Use of specialist Human Resources software.• Complex data analysis to calculate resources required for large staffing population.• Creating hourly call volume and staff level reports for the head of departments to facilitate ad-hoc resource decisioning.• Organisation of time to change skills for the entire… Show more • Email correspondence with over 300 staff regarding annual leave entitlement.• Development of bespoke Excel and Access Databases to record annual leave.• Use of specialist Human Resources software.• Complex data analysis to calculate resources required for large staffing population.• Creating hourly call volume and staff level reports for the head of departments to facilitate ad-hoc resource decisioning.• Organisation of time to change skills for the entire staff.• Maintaining excellent attention to detail when correlating data.• Liaising with internal stakeholders - managers, staff and colleagues to deliver results efficiently and accurately. Show less

Exeter

• Writing and scripting radio advertisements for a large variety of different clients.• Tailoring complex air-time and creative cost packages to fit client requirements.• Focusing on timing, availability of special effects, voices and music.• Creating the ‘big idea’ to sell to a client that not only is a catchy and memorable radio advertisement package but also looks into the future of the company and how to improve their business through radio advertising.• Recording voices on… Show more • Writing and scripting radio advertisements for a large variety of different clients.• Tailoring complex air-time and creative cost packages to fit client requirements.• Focusing on timing, availability of special effects, voices and music.• Creating the ‘big idea’ to sell to a client that not only is a catchy and memorable radio advertisement package but also looks into the future of the company and how to improve their business through radio advertising.• Recording voices on location for radio production.• Creation of unique URLs to help the company generate a greater web presence.• Balancing creativity with a sales message that works.• Working under extreme pressure and very short time scales as timing is of utmost importance for radio airtime. Show less

Exeter

• Developed and created a unique system to calculate overpayments outside of the system that was used nationwide to estimate the current overpayment for thousands of customers and improve working practice.• As part of a small support team, helping the entire office process and correct farm subsidy application forms.• As part of a specialist team, calculating and processing manual payments from outside the computer system for farmers that have been incorrectly or not yet… Show more • Developed and created a unique system to calculate overpayments outside of the system that was used nationwide to estimate the current overpayment for thousands of customers and improve working practice.• As part of a small support team, helping the entire office process and correct farm subsidy application forms.• As part of a specialist team, calculating and processing manual payments from outside the computer system for farmers that have been incorrectly or not yet paid.• Customer service over the telephone dealing with sometimes stressed and difficult customers.• Travelling around the country to discuss and create new processes to overcome problems with the single payment scheme.• Taking ownership of clients’ claims and resolving many data quality issues in their application that in turn resolves their whole livelihood and salary.• Processing of online application forms submitted by customers on the RPA website, allowing swift payment within in a short deadline.• Training of new staff in the RPA payments and application process. Especially during times of peak applications when many temporary staff are hired. Show less