Rick Howard Email & Phone Number

Exeter, England, United Kingdom

Exeter, United Kingdom

Exeter, United Kingdom

• Development of revenue protection practises. Saving over £250k within first 6 months.
• Creation of bespoke sales campaigns to both current and prospective sales base.
• Manage and develop customer services team for approx 2,500 business customers.
• Point of reference for all networks connectivity for 30 member sales team.
• Development of unique revenue spreadsheet to highlight trends of customer spend for board meetings to show levels of growth and potential areas of… Show more
• Development of unique revenue spreadsheet to highlight trends of customer spend for board meetings to show levels of growth and potential areas of improvement.

• Email correspondence with over 300 staff regarding annual leave entitlement.
• Development of bespoke Excel and Access Databases to record annual leave.
• Use of specialist Human Resources software.
• Complex data analysis to calculate resources required for large staffing population.
• Creating hourly call volume and staff level reports for the head of departments to facilitate ad-hoc resource decisioning.
• Organisation of time to change skills for the entire… Show more

Exeter

• Writing and scripting radio advertisements for a large variety of different clients.
• Tailoring complex air-time and creative cost packages to fit client requirements.
• Focusing on timing, availability of special effects, voices and music.
• Creating the ‘big idea’ to sell to a client that not only is a catchy and memorable radio advertisement package but also looks into the future of the company and how to improve their business through radio advertising.
• Recording voices on… Show more
• Recording voices on location for radio production.

Exeter

• Developed and created a unique system to calculate overpayments outside of the system that was used nationwide to estimate the current overpayment for thousands of customers and improve working practice.
• As part of a small support team, helping the entire office process and correct farm subsidy application forms.
• As part of a specialist team, calculating and processing manual payments from outside the computer system for farmers that have been incorrectly or not yet… Show more
• As part of a specialist team, calculating and processing manual payments from outside the computer system for farmers that have been incorrectly or not yet paid.
• Customer service over the telephone dealing with sometimes stressed and difficult customers.
• Travelling around the country to discuss and create new processes to overcome problems with the single payment scheme.