Instrumental in creating a unified operations department by integrating freight brokerage and carrier operation departments.Key in centralizing departmentalized Logistics division into an integrated freight management system .Overseeing the rate structure throughout the group in order to increase profitability and improve consistency for the clients.Added a Customer Service aspect to reflect a 3rd Party customer maintenance program to an existing carrier operation.

Managed daily operations of Freight Brokerage division. Oversaw Container work and expediting. Communicate with all stakeholders to ensure tight controls and transparent accountability for the entire team with great impact. Systematized cost savings while selecting value-added carriers, building relationships with carriers to facilitate operations. Originated five different reports in dispatch, operations and sales. Developed rates tariff; evaluated Dry Van movements in mileage and footage to assure truckload rates were computed accurately. Operated with a fuel percentage so that cost fluctuation was reduced to fuel rates only.. Supervised customer service, procedures, rate quotations and revisions.. Provided customer service for shippers selling goods to the North American market; secured most efficient shipping method and best rate.. Interview, selected, hired, trained all staff to assist with customer care, invoice auditing, dispatch, rate quotations and revisions, and sales staff technical support.. Coordinated with sales management to allow Sales representatives to work in Operations in order to better understand our product.

· Supervised Operations team of 10 dispatch and customer service personnel · Improved company stability by liaising between accounting department and carriers that were expressing account payable concerns, in order to maintain vendor relations and facilitate carrier stability. · Headed communications and improvements with various departments to reduce costs and increase billing.

· Processed core corporate accounts dispatches. Quoted rates and indentified customers’ needs.· Negotiated with carriers to save substantial costs and improve efficiency

· Trained new dispatchers; improved dispatch routines; brokered projects for corporate clients.

Launched an LTL truck division for an ocean container product consolidation and delivery company. . Managed setting up loads and dispatch drivers.. Supervised hired, licensed and solicited freight with a full life-cycle approach; hired and trained drivers. Oversaw transition of company operations to an international parent company; increased revenue by soliciting freight from 3rd Party logistics firms. . Managed 80,000 square ft. facility and secure environment with 40 dock doors. Offered informal feedback to drivers daily and incentive system implemented for direct delivery to pay result.