Rick Malonee Email & Phone Number

Rogers, Ar, Us

- LogicMonitor Infrastucture Onboarding. Work as a liaison between Clients, Service Account Managers, Project Managers and Engineers to quickly and accurately add devices and websites to LogicMonitor, based on their agreed contracts.- Install LogicMonitor Collectors in clients environment to establish monitoring.- Troubleshoot any Onboarding monitoring issues, working with the Client and Engineers.- Create Knowledge Base (KB) articles for new client Managed Services support.- Create custom Dashboards for clients to monitor the most important aspects of their environment.- Provide Dashboard demonstrations for new clients.- Create custom reports for clients as needed or on a recurring bases.- Once monitoring is accurately established, release monitoring into Go Live state for Manage Services NOC support.

Scottsdale, Arizona, United States

Scottsdale, Az.

https://youtu.be/Ub4z8HZk7So Here is a video that vCORE made where I was featured in "Meet the Team".

Oklahoma City, Oklahoma Area

Provided support for administrative and technical issues pertaining to Compellent Storage; specializing in RAID, data progression, replication, and the implementation of storage management utilities for administrators in the U.S. and Canada. I also ensured that all client issues were driven to resolution using the use of appropriate resources and experience. ✢ Proactively identified and resolved complex issues to minimize impact on our customers production and implementation projects.✢ Efficiently communicated with my customers using solid troubleshooting and diligently moved the case to resolution.

Oklahoma City, Oklahoma Area

Managed an average of twenty client cases, while insuring that each was resolved in a timely manner. This was accomplished by interacting with both technical and non-technological personnel while providing effective communication by telephone utilizing Webex, email, or in person. Thereby, troubleshooting and resolving system configuration, hardware and/or software issues on Windows Poweredge servers.

Provided an excellent customer experience for property and casualty insurance clients. While meeting all underwriting guidelines with each customer as required by company and state guidelines. While still creating value and tailoring an insurance policy to meet each client's needs.

Usa, Philippines

United States Marine Corps. 1987-1991E-4 Corporal – 9th Engineers Support Battalion | 1st Light Armored Infantry * Motor Transport – 3521 Diesel Mechanic; led a platoon in maintenance on over 200 transport vehicles and 40 munitions and equipment trailers.* Promoted to Shop Chief (Philippines) 1990; within three months improved the vehicle combat readiness availability to 99% from 86% - nominated for Distinguished Service Medal* Chosen for specialized training in Jungle Environment Survival Training (JEST)* Awarded: Good Conduct Medal, Humanitarian Effort Ribbon, American Service Award, and Rifle Expert.* Honorable Discharge