Rick Black, Mba, Pmp, Cssbb, Csm Email & Phone Number

Tampa, Fl, Us

Tampa, Florida, United States

Collaborates with Prime contractor and numerous subcontractors to utilize Infrastructure as a Service (IaaS) to modernize the US Navy Fleet and provide ship-based data center solutions in line with the most advanced commercial offerings while enabling a scalable, upgradeable foundation. Oversees logistics operations of receipt, second touch maintenance, and delivery of computer network hardware.• Standing up and tailoring satellite warehouse to meet the specific needs of Navy programs• Monitors program financials and proactively advises account executive and senior leaders• Collaborates with prime contractor, subcontractor, and government teams on numerous Navy projects to complete activities, resolve problems, improve operations, and ensure schedule

Tampa, Florida, United States

Represented the prime contractor as their point of contact to the customer and managed the strategic and operational activities relating to project planning, coordinating, scheduling, and executing customer project requirements. Managed customer, senior leader, and prime contractor expectations and delivered exceptional results throughout project lifecycle.• Rescued and turned around failing $21M Veteran’s Administration Local Area Network upgrade of 20,000+ Cisco switches at 80 sites - triggered customer execution of $23M option• Trained, mentored, and led three subcontractor project managers and 40 installation personnel • Leveraged Smartsheets to streamline activities - reduced daily report from three pages to one, created Dashboards for 24/7 access to information - drove status meetings from 90 to 20 mins• Proactively managed schedule and scaled Teams down and up to coincide with hardware manufacture delivery delays – mitigated risk of personnel shortages and overages

Tampa, Florida, United States

Represented the company as the point of contact for customers and managed day-to-day activities relating to customer projects including planning, coordinating, scheduling, and executing customer project requirements. Managed customer expectations and delivered exceptional customer service throughout project lifecycle of complex projects with focus on customer requirements.• Managed $11M sustainment of 24 unclassified and classified Hyperconverged Infrastructure and Disaster Recovery suites at eleven Air Force installations in the continental United States• Orchestrated and provided on site project management of major unclassified and classified software upgrade to improve cyber security posture and avoid end of service/life software • Identified data storage capacity saturation at two Air Force installations – led the effort to provide storage expansion solution and managed installation – secured Air Force critical data• Expert project management and customer relationship led to execution of two option years

Tampa, Florida, United States

Planned and managed installation, configuration, and data migration from legacy systems to Pivot3 Hyperconverged Infrastructure (HCI) software defined data centers in federal locations with majority focus on Department of Defense locations. Scheduled professional services resources and site visits, provided customer senior leader briefing, and executed project actions. Traveled 90% + of the time. Introduced add on opportunities, net new opportunities, and senior leaders for Sales team to pursue.• Rescued major military unclassified and classified networks HCI project encompassing ten site locations – instilled confidence in prime contractor and customer and delivered on expectations• Key contributor to turnaround of major Department of Defense unclassified and classified networks Virtual Desktop Infrastructure project - leveraged company’s resources, shored up Support, and hired on-site resource • Rebuilt Professional Services Team - hired, trained, and mentored security cleared resources. Equipped team with field kits & flowcharted configuration process. Significantly improved performance• Leveraged by prime contractor to provide on-site project management of four subcontractors – orchestrated project activities and overcame enterprise wide and site-specific challenges• Received 2019 Above and Beyond Team Member award and multiple performance bonuses

Tampa/St. Petersburg, Florida Area

Oversaw security/compliance of 3,500 user unclassified, 150 user classified, and 9,000 user telephone networks by ensuring application of Security Technical Implementation Guides. Maintained accountability of 10,000 networked and non-networked Information Technology assets worth $8,300,000. Oversaw Freedom of Information Act and Records Management “by law” programs. Oversees cyberspace projects affecting 9,000 user population.• Developed project plan and managed deployment/upgrade of 4,500 computers for Department of Defense Windows 10 mandate; completed project four months ahead of schedule; lauded/benchmarked by eleven other installations/locations • Repurposed 1,700 square foot facility for environmentally and access controlled storage, preparation, and issuance of new IT assets. Implemented Radio Frequency Identification of IT assets. Reversed historical trend of accountability loss; exceeded expectations• Transitioned records storage - digitized 10,000 records & prohibited storage of paper records where not required by law. Significantly reduced storage space & evacuation requirements • Oversaw installation of $4,000,000 hybrid telephone switch supporting 7,000 users; resolved government/contractor disputes to maintain project schedule and ensure on time completion

Tampa/St. Petersburg, Florida Area

Ensured 365 Cyber Domain compliance with law and Department of Defense and Air Force Instructions. Identified and mitigated vulnerabilities on multiple data and voice networks. Ensured 200 member unit received Department of Defense, Air Force, and civilian technical training necessary to maintain cyber systems compliance. Evaluated personnel, equipment, processes, and procedures for compliance and continuous improvement. Prioritized customer requirements/requests and designated manpower/financial resources for resolution.• Authored standard operating procedures to institutionalize organization’s policies/processes, countering the high turnover associated with military organizations; exceeded objectives• Navigated organization through cyber readiness compliance and management effectiveness inspections; earned ratings of “Excellent”• Developed readiness assessment tool for 12 cyber systems providing long term health/trend analysis; redirected resources/resolved enterprise troubles

Tampa/St. Petersburg, Florida Area

Plans, organizes, manages, and oversees activities of approximately 100 military member multi-disciplined Operations Directorate operating and maintaining a 12,000 user phone network and 4,500 user computer network. Exercises resources to meet organizational and program requirements, goals, and objectives. Mentors, motivates, and evaluates Operations personnel through numerous subordinate supervisors. Establishes and maintains effective working relationships with a variety of installation and functional area organizations.- Used Six Sigma Blackbelt knowledge to analyze trouble ticket trends and determine need for customer service kiosk. Introduced customer service kiosk resulting in significantly improved customer service and return to service times.- Leveraged cyber experience and knowledge to author seven standard operating procedures detailing and institutionalizing efficient and effective work processes.- Used expert leadership abilities to guide complex Outside Plant cutover of 44,000 cable pairs from former to new Dial central Office. Delivered project on time and on budget.- Consistently uses expert communication and presentation skills to inform senior leaders and other stakeholders of operational cyber issues and their impact on other mission areas. Also uses expert communications skills to provide guidance in multiple forums including daily wrap up meetings, Bi- weekly stand ups, and weekly staff meetings.

Tampa/St. Petersburg, Florida Area

Recognized as the 6th Air Mobility Wing Category II Civilian of the year for 2013.Planned, organized, managed, and evaluated through subordinate supervisors a staff of five plans and projects managers. Responsible for entire scope of all activities of multiple small, medium, and large information technology projects for 4,500 user network and 15,000 telephone subscriber infrastructure. Serves as the Organization's point of contact for 19 Operational Plans and 36 Tenant Support Agreements. - Transitioned the Wing and supported tenant units from a manual requirements request process to the automated Work Order Management System and authored MacDill AFB's first ever communications requirements work order processing Instruction.- Transitioned the Squadron from manual documentation processing for manual signature to automated document processing and digital signature resulting in significantly reduced processing times and greater efficiency.- Leveraged Six Sigma knowledge and experience to standardize and flowchart numerous processes including, but not limited to, base wide user requests for information technology, SIPRNet installation, wireless network installation, and creation of performance work statements.- Squadron's point for $16.7M move of 96 personnel and equipment from five facilities into new 30,000 square foot Consolidated Communications facility. Move includes relocation of Squadron Commander's staff, Client Service Center, Network Control Center, Technical Control Facility, and Dial Central Office.

Tampa/St. Petersburg, Florida Area

Led 55 person staff providing network, computer, telephone, land mobile radio, and Blackberry support to 4,500 network and 12,000 telephone users. Oversaw management of 120 IT hardware asset accounts valued at $6M. Analyzed techniques, processes, and procedures for improvement opportunities. Formulated, prepared, and presented potential telecommunications improvement and quality initiatives for leadership consideration and decision. Implemented approved telecommunications initiatives to improve existing telecommunications capabilities. Formulated goals, policy, and procedures for customer support delivery. Ensured policy and guidance were available for use of IT, that necessary controls were in place, and systems operated as intended and provided necessary capabilities. Advised users on the interpretation and application of policies, standards, and procedures in the evaluation of current and future telecommunications equipment. Provided technical assistance and guidance to system users, technicians, and managers. • Implemented automatic call distribution - reduced customer hold time from 25+ to 2 minutes• Redesigned Helpdesk physical layout - enhanced technician collaboration and efficiency• Authored strategy - reduced printer footprint by 50% and increased customer capabilities• Piloted workforce transformation - combined telephone and computer support centers

Macdill Afb

Led 215 person multi-AFSC Operations Flight supporting the goals of the 6th Communications Squadron. Oversaw operations and maintenance of 12,000 user phone network, 4,500 user computer network, and satellite communications facility. Served as the Squadron Deputy Commander and Acting Commander on G-series orders during Commander's absences possessing/exercising the same authority as the Commander in making technical and executive decisions in all areas of functional responsibility. Exercised skill in managing the work operations of multiple work centers and organizational segments to meet program requirements, goals, and objectives within available resources. Mentored, motivated, and appraised Operations flight personnel through numerous subordinate supervisors.- Used understanding of Air Force and Communications and Information organizational structure to restructure the 6th Communications Squadron from four traditional flights to two flights and stand up two special mission flights.- Used expert knowledge of government and industry communications and information systems and facilities, practices and methodologies to stand up a nine member “Fire Team”. Used Fire Team to assess and resolve problems associated with degraded delivery of communications and information services to base wide customers. Was responsible for Fire Team uncovering and resolving more than one thousand network and infrastructure deficiencies.- Used knowledge of safety and security regulations, practices, and procedures to ensure safe and secure working work environment for all military, civilian, and contactor personnel.- Planned, organized, managed, and directed reassignment of 50 Client Service Administrators from multiple base squadrons to the Communications Squadron to comply with higher Headquarters direction for a Consolidated Helpdesk. Provided oral presentations to Base leaders for situational awareness throughout the project.

Macdill Afb

Crystal City, Va

Rosslyn, Va

Master Of Business Administration (Mba)

Six Sigma Blackbelt

Management Information Systems

Professional Aeronautics