Rick Mikolajewski Email & Phone Number

Loudon, Tn, Us

Loudon, Tn, Us

Tennessee, United States

Acting Area Sales Manager- Specializing in No Credit Needed consumer financing in both Brick and Mortar as well as E-Commerce business platforms. Overseeing generation and origination growth of applications and loans with-in the region.

Knoxville, Tennessee Area

Providing Automotive Dealerships in the Tennessee, Kentucky and Virginia sales area with Customer Service Department retention tools and programs to drive profit. Develop high-impact sales strategies, and build leading sales teams through comprehensive, goal-oriented leadership, improve team performance by developing new sales training protocols.

Lenoir City, Tennessee

Turned around underperforming sales team, restructured training programs, and producedsubstantial gains in both sales volume and overall profitability. Increased team performance across all sales metrics/KPIs by training, mentoring, and coachingindividuals in an effort to build on strengths and identify ways to improve weaknesses Produced several sales professionals with Top 15 rankings in the Atlanta Regional Market byaccurately identifying employee talents, teaching consultative sales techniques, and promotingexcellence as a core competency Created the “Sync My Ride” program designed to teach new vehicle owners how to sync theirdevices with in-vehicle systems, resulting in improved engagement and relationship building Comprehensively analyzed P&L reports, budgets, and sales performance data to identify trends andcreate actionable strategies to drive gains in operational efficiency and profitability

Hurlock, Maryland

Successfully managed operations and vehicle intake for the dealership’s participation in theCash for Clunkers program while maintaining full compliance with all federal regulations. Leveraged a strong knowledge of program reimbursement policies to help improve utilization,resulting in over $40K in additional revenueTransitioned customer service metrics (CSI) from 40 to over 90 on by optimizing customer servicestrategies, resolving complaint management policies, and working to build a culture acutely focused on customer service

Baltimore, Maryland Area

Building and maintaining dealer relations, signing new dealerships, growing the application count with existing dealerships and capturing approved contracts.Acting as a consultant/partner to F&I managers to ensure maximum profitability for dealershipWorking closely with assigned credit analyst and funder to ensure loan approvals and fast funding

Baltimore, Maryland Area

Provided strategic oversight for the subprime sales and marketing division supporting hundredsof independent automotive dealerships across the state of Maryland.• Grew monthly revenue from $500K to over $5.4M by creating high-impact sales plans that positionedGMAC as a valued partner and an integral financing resource• Developed an innovative delivery module to service the client base, resulting in streamlined loanprocesses, improved underwriting reports, and higher quality communication/correspondence• Selected for GMAC’s 2-year leadership program, a highly selective internal program that identifiesthe top 1% in the company and systematically prepares them for senior level leadership• Dramatically reduced funding and approval times by analyzing internal processes and revisingworkflows to increase efficiency