Essential Functions of Job:- Monitor quality levels and integrity of healthcare data - Develop accurate and specific programming specifications for electronic data exchanges - Serve as subject matter expert for healthcare data, and in this role, assist business users and vendors with interpreting and understanding the data - Create and maintain operational procedure documentation for Data Quality processes.

Manage project planning efforts for retail, publishing, and catalog marketers.Ensure each project is supported by detailed schedules, priorities, and managed thru the production process. Serve as primary liaison between Customer, IT, and Production Operations.Facilitate customer communication, document, generate, and maintain status reports to communicate to various levels of management and customers.Monitor, test, and resolve problems. Maintain customer satisfaction levels.Initiate and communicate programming requirements to IT department.Analyze and audit data for items that could negatively impact overall data quality. Recommend and implement process flow changes that improve efficiency and cost savings.Generate and maintain customer spreadsheets for analysis and billing.

Established customer care plans based on customer requirements.Initiated and tracked processes via online computer system.Primary point of contact for customer inquiries and concerns.Ensure customer satisfaction through meeting deadlines.Reviewed and recommended changes to current standards and procedures.Primary contact to million dollar revenue customer.

Overall responsibility for the management of account team and assigned customer accounts by conducting strategic planning activities to ensure customer's needs are achieved.Maintained responsibility for problem management; responsible for keeping projects on track and understanding customer needs and goals.Prepare and submit monthly billing and monitor account receivables.Monitor and pursue late payments.Responsible for management of multi million dollar accounts.