Sr. Lead User Experience Strategist
CurrentLead user experience strategy and innovation establishing and elevating UX practices through strategic partnership with stakeholders across divisions, aligning business objectives with user-centric solutions.Advance organizational innovation and process evolution by supporting management in planning and goal-setting, while advocating for user-centered design solutions across company services, enhancing integration of user needs into strategies.Ensure timely delivery of portfolio projects through effective collaboration with ITS and Project Management teams, employing research and design processes to align business systems with strategic goals, focusing on user-centric outcomes.Direct user research activities, including interviews, surveys, focus groups, and usability testing, to gather insights and improve user experiences, backed by a comprehensive analysis of quantitative/ qualitative data to drive design improvements and success.