Rick Mower Email & Phone Number

Vancouver, WA, US

Washougal, Washington, United States

http://www.rickmower.com/services

Washington D.C. Metro Area

During my time at IJM, I was happy to fill many roles that helped the company perform more efficiently.First, I successfully managed the global implementation of Zoom video conferencing rooms in our HQ and international offices. I was able to achieve this by gathering the necessary requirements from key stakeholders and by researching the best options.

Greater Salt Lake City Area

I was fortunate enough to work for this amazing startup and assist them with their daily IT needs.Some of the daily tasks I worked on were setting up new hardware and software for employees and providing fast assistance with help desk tickets.In addition, I also installed, configured, and supported Zoom and Zoom room video equipment.We used the Fresh desk.

Roy Utah

Clearview is a workforce performance management system engineered by call centers for call centers. Clearview drives successful call center operations by aggregating data from disparate systems and *acting on that data* with proven business acceleration processes. By delivering real-time performance dashboards and engagement tools from the executive level.

Salt Lake City

https://medium.com/@rickmowerThree month boot camp to learn user research and design. Areas of study included UX research, prototyping, information architecture and visual design.

Salt Lake City

• Docket Calendar app - iOS and Android - team projecthttps://medium.com/@rickmower
• Conducted research and built creative brief
• Developed business goals, personas, user storyboard and user flows
• Sketched 10x10 screens, wireframes, lo-fi / hi-fi mockups & prototypes
• Presented project lead instructors and mentors.

Salt Lake City

• Crew - Family to-do list and communication website - Team Projecthttps://medium.com/@rickmower
• Designed a to-do list website with family sharing to help struggling parents
• Conducted user research, built creative brief, and a persona
• Designed user story flows, wireframes, and low & hi-fidelity mockups
• Made interactive prototypes using Principle and Invision

Greater Salt Lake City Area

Currently designing a web app for a client that allows volunteer leaders to manage and assign tasks to volunteers that have signed up.The current plan is to have a dashboard for volunteers to sign up on list their skills and express desires for different volunteering opportunities. The second part is a dashboard for leaders to enter in specific criteria.

Greater Salt Lake City Area

Freelance Photography Selling my own photography work. I love to focus on landscape and nature photography. - Landscape and Nature Photography- Event photographyMy work can be viewed here: rickmower.com

Greater Salt Lake City Area

In this position, I was able to provide a high level of first-line support for GE executives and field service engineers. Along with these duties, I also provided help desk support for the rest of the offices by working with ServiceNow for ticket management.Conducted asset replacements for Internal clients and field service engineers. This included imaging.

As a support specialist I worked with clients to asses and fix any issues they experienced with software applications and database access. This included office applications, in house custom applications for the laboratories, and any issues with data access and retrieval.

- Install Comcast services to clients in their homes and business. - Responsible for connecting the client's premises to the cable plant. - Properly configure Comcast high speed internet, phone and cable TV service. - Diagnose and correctly repair equipment and services to work within Comcast’s high standard levels.

- Designed testing procedures- Run test cases- Documented all bugs and issues with application.- Compiles and reported on test results- Researched different game platforms (Xbox, Playstation and Nintendo) for compliance testing. - Helped to ensure products would meet certification process for each platform.

Responsibilities: - In store service technician responsible for helping customers with computer needs and issues.- Diagnosed and repaired desktop and laptop systems. - Worked with manufacturers to order RMA parts and schedule service. - Performed upgrades and system maintenance for systems purchased from the store or another source. - Assisted sales.

Midvale Utah

- Managed service desk within the store with a staff of six technicians. - Diagnosed and repaired issues with customer computers under manufacturer's warranty. - Entered service orders with repair center and manufactures to get equipment repaired or replacement parts ordered. - Assisted the sales team with upselling of equipment and services to fit the.

Accomplishments: - Developed business plan, obtained all licensing for business.Responsibilities: - Knowledgably sell computer product, consult customers on computer needs, advise customers on computer related problems, trouble shoot computer problems. - Advertising/marketing, accounting, sales tracking, customer service

Certificate Of Completion, Ux/Ui Design

Activities and Societies: UX Immersive Cohort - 720 hrsAttended DevMountain coding school to learn UX design. During my time there I.

Ged, General Studies