Rick Pittser Email & Phone Number

Arlington, Tx, Us

Arlington, Texas, United States

Promoted to Senior Director as a result of ongoing success in leading a growing technology team in the US and Philippines.

Arlington, Texas, United States

Dynamic and results-driven Information Technology leader with over 35 years of progressive experience in designing, implementing, and optimizing business processes and IT infrastructures. Proven track record of leading cross-functional teams to deliver innovative solutions that drive operational efficiency and support organizational growth. Expert in strategic planning, project management, and aligning technology initiatives with business objectives. Adept at managing complex IT projects, from conception to completion, ensuring timely delivery and adherence to budget. Exceptional problem-solving skills, with a focus on enhancing system performance, user experience, and data security. Committed to fostering a collaborative and agile work environment, leveraging emerging technologies to achieve competitive advantage.Key Achievements:- Built and led a high-performing team to handle all technology-related operations, ensuring seamless integration and support across the organization.- Developed and executed comprehensive cybersecurity strategies, significantly reducing security risks and protecting sensitive business data.- Managed multimillion-dollar IT budgets, consistently delivering projects on time and within budget.Technologies and Tools:Customer Relationship Management (CRM): Salesforce, HubSpotProject Management Tools: Microsoft Planner, Microsoft ProjectCloud Computing: Microsoft AzureDatabase Management: SQL ServerBusiness Intelligence and Analytics:, Power BICybersecurity Tools: Firewalls, Intrusion Detection Systems (IDS), Antivirus Software, Encryption TechnologiesCollaboration and Communication: Microsoft Teams, Slack, ZoomVersion Control Systems: GitIT Service Management (ITSM): ZendeskOperating Systems: Windows Server, Windows 10/11

Does your business need help with IT related functions? Or business operations? Or maybe just someone to help figure out how to best solve problems? That's what I do. I have been providing consulting services for 25 years to small and medium sized businesses. Businesses that maybe can't afford a full time IT Manager or CTO. I can help design and even develop solutions or integrations to make your company more efficient. Feel free to reach out if you need help!

Charlotte, North Carolina

• Provides overall leadership and strategic direction for the IT Services and Facilities Management teams. • Provide oversight and leadership of operated facilities, including establishing, implementing and sustaining facilities systems to help manage activities. • Lead and manage cloud infrastructure migration in order to offer world-class hosting and SaaS user experiences for customers.• Work closely with cross functional teams to conceive security strategies and features that will help keep data safe.• Lead and manage business systems upgrade projects as required.• Build roadmaps and long-term team vision in partnership and collaboration with the Product team.• Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems.• Find new office locations as needed and negotiate lease agreements and determine furnishings.• Oversee the operational responsibilities for onsite maintenance activities at all locations.• Develop and oversee disaster recovery plans.• Work with various internal/external groups (primarily vendors) to install, troubleshoot, repair equipment, and maintain the facility equipment according to lease specifications.• Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.• Oversee provision of end-user services, including help desk and technical support services.• Manage financial aspects of the IT department, including purchasing, budgeting and budget review.• Develop and implement all IT and Facilities policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.• Negotiate and administer vendor, outsourced and consultant contracts and service agreements.• Partner with Finance to ensure the asset management practice is followed for IT hardware, software and equipment.

Arlington, Tx

• Lead cross-functional, high-impact projects as directed by the CEO• Work with and coordinate among affected functional executives• Implement, coordinate, and improve software company best practices across all functional areas• Manage and complete the successful implementation of strategic initiatives that enable revenue growth and/or accelerate company profitability and efficiency• Proactive identification of issues that could impact the successful execution of the Company and leadership in resolving such issues• Identify and elevate those issues about which the CEO should be aware and framing/positioning ideas to resolve the problem/mitigate the risk.• Be the point of contact for the company on active or potential litigation issues linked to M & A and keep the CEO and executive team apprised• Partner with the CEO and CFO on post-M&A activities to drive acquisition integration• Act as a support for the CEO in attending important meetings, calls or events that the CEO is not able to attend• Coordinate interactions among, and support the CEO and executive leadership team as needed (e.g. be lead on setting agendas for offsites, coordinating board meeting preparations, coordinate sell side processes, etc.)

Arlington, Tx

• Develop and manage relationships with 3rd party integration and marketing partners• Assist in maintaining strategic roadmap through interaction with Senior Management and Product Management • Participate in brainstorms/workshops/hot-houses during the development of an idea• Prepare opportunity assessment documents used to assess the potential business value of partnership opportunities• Determine & document business requirements for partner integration projects and products• Synthesize input from research to establish the overall product goals and objectives• Assist the Technical Product Manager in developing user stories and acceptance criteria• Partner with Developers, Creative and U/X designers, and external vendors to assist in developing the technical vision and prioritize tradeoffs• Develop & manage timelines, work estimates, and cost estimates• Demonstrate flexibility and the ability to pivot based on product feedback• Develop understanding of the market potential for partnerships in order to guide business decisions surrounding integration efforts• Develop go-to-market strategies and product distribution plans for partner integrations

Huntersville, Nc

• Develops the product positioning and messaging that differentiates our products in the market.• Provide direction for the entire online website services and programs.• Plans the launch of new products, releases and manages the cross-functional implementation of the plan to drive demand for our products. • Participates in the design of user interactions in a collaborative environment with the Creative Director and Development Team.• Specifies market requirements for current and future products by partnering with Marketing to analyze market research supported by customer interaction.• Works with the technical documentation and marketing groups to define the product functionality and key benefits.• Reviews online marketing materials and makes adjustments where needed to best position the product.• Coordinates the company-wide go-to-market plan, working with Marketing and Sales in its execution.

Huntersville, Nc

Work with Product Development team to implement features in our client and cloud environments. Interface with Marketing, Support and QA to determine what customers are looking for from our products. Manage the overall product lifecycle.

Huntersville, Nc

Grow, manage and develop a team to create software products used by the SQL Server industry. Manage internal and external projects to drive required solutions to completion.