Senior Vice President, E-Services
Responsible for 6 departments. Responsible for all regulatory compliance, training, staffing, member service, project management, strategic planning, contract negotiation, vendor evaluation, market trends, industry and competitive activity. Responsible for Online Banking systems, mobile banking sites, storefront sites, 2 way text messages, alerts and SMS services. Responsible for online marketing, web design, web security and usability. Search engine optimization, WC3 compatibility. Responsible for Voice Response System including voice recognition and authentication. Responsible for our in house Bill Pay services. Responsible for domestic and international Wires. Responsible for all ACH related services. Responsible for payroll interfaces with over a thousand different state and local government agencies. Member of the Sys/Ops executive steering committee that reviews all products, services, and systems and helps guide executive management with the acquisition and implementation of new services. Daily interaction with other operational departments and extensive work with Information Services. Able to translate complex technospeak into common English for others to understand.