Rick Sabala Email & Phone Number

Ankeny

Solicit mortgage applications via inbound and outbound phone calls. Consult with customers about the home financing process. Must be familiar with many different loan products and the underwriting requirements. Collect up front documents to aid in the processing of the loan. Monitor the loan process from application to close. Cross sell banking products to expand the customers relationship with Wells Fargo. Manage a pipeline of approximately 200 mortgage applications. Safe registered NMLSR ID: 898572Key Accomplishments• Funded 562 loans in 2012 for $93.5 million in volume• Funded 361 loans in the first half of 2013 for $59.3 million in volume • Top 1% in funded loans for first quarter of 2013• Consistently lead my team in new mortgage applications and funded loans

Sell a variety of personal insurance products via inbound and outbound customer contact. Use value based selling to distinguish the Nationwide company and products from competitors via sales presentations. Stay up to date on industry standards and changing regulations. Serve as a front-line underwriter to assess appropriate risk and profitability standards.Key Accomplishments: • Lead my team in policies sold and total premium. • Averaged 45 new policies per month

Devise strategies to retain, increase utilization and cross-sell customers with home equity lines of $200K and higher. Utilize a sales approach to identify customers at risk of leaving the bank and take corrective steps to mitigate the risk. Conduct 50 cold calls per day to high-profile clientele, consistently overcoming objections. Core member of High Value Retention Team served as Interim Team Lead from May-September ’10.Key Accomplishments:• Awarded “Circle of Excellence” FY01 2009 for surpassing sales goals by 166%.• Ranked #1 department-wide in home equity sales and cross-sell opportunities, 2008-2010.• Increased utilization on home equity accounts by $19.3MM.• Raised product cross sales by 278.• Grew saved balances (retained accounts) by $265.3MM.• Selected to participate in focus groups with upper management to review and implement departmental policies and customer loyalty programs.

Analyzed, evaluated and quickly processed high-volume of dental claims. Ensured benefits were coordinated with other insurance plans and complied with state and federal laws. Handled escalated customer dental claims.Key Accomplishments:• Applied strong analytical skills and attention to detail to increase claims processing by 65% over 3 months

Led, trained and motivated 16 sales representatives to rapidly respond to customer inquiries and upsell checking and home equity accounts. Spearheaded process improvements and resolved customer escalations. Key Accomplisments:• Achieved department record-breaking monthly goals. Team became leaders in home equity referrals for 8 months. Increased cross-sells by 50% in 2 months.• Established a comprehensive new hire and post-hire training program.• Created complex Excel spreadsheets to accurately monitor and track team progress, reducing overall talk time from 8 minutes to 5.5 minutes.• Interviewed prospective candidates and provided valuable input into hiring decisions.

Created business from the ground up through prospecting, cold calling and floor duty. Met with potential sellers and determined property value based on market valuation. Performed complex negotiations to help buyer and seller agree on sales contracts.Key Accomplishments:• Developed profitable sales presentations in an unscripted sales process.• Remained on-call 100% of time and conducted business at all hours.