Rick Sabala Email & Phone Number

Ankeny

• Solicit mortgage applications via inbound and outbound phone calls. Consult with customers about the home financing process. Must be familiar with many different loan products and the underwriting requirements. Collect.
• Funded 562 loans in 2012 for $93.5 million in volume
• Funded 361 loans in the first half of 2013 for $59.3 million in volume
• Top 1% in funded loans for first quarter of 2013
• Consistently lead my team in new mortgage applications and funded loans

• Sell a variety of personal insurance products via inbound and outbound customer contact. Use value based selling to distinguish the Nationwide company and products from competitors via sales presentations. Stay up to.
• Lead my team in policies sold and total premium.
• Averaged 45 new policies per month

• Devise strategies to retain, increase utilization and cross-sell customers with home equity lines of $200K and higher. Utilize a sales approach to identify customers at risk of leaving the bank and take corrective.
• Awarded “Circle of Excellence” FY01 2009 for surpassing sales goals by 166%.
• Ranked #1 department-wide in home equity sales and cross-sell opportunities, 2008-2010.
• Increased utilization on home equity accounts by $19.3MM.
• Raised product cross sales by 278.
• Grew saved balances (retained accounts) by $265.3MM.

• Analyzed, evaluated and quickly processed high-volume of dental claims. Ensured benefits were coordinated with other insurance plans and complied with state and federal laws. Handled escalated customer dental.
• Applied strong analytical skills and attention to detail to increase claims processing by 65% over 3 months

• Led, trained and motivated 16 sales representatives to rapidly respond to customer inquiries and upsell checking and home equity accounts. Spearheaded process improvements and resolved customer escalations. Key.
• Achieved department record-breaking monthly goals. Team became leaders in home equity referrals for 8 months. Increased cross-sells by 50% in 2 months.
• Established a comprehensive new hire and post-hire training program.
• Created complex Excel spreadsheets to accurately monitor and track team progress, reducing overall talk time from 8 minutes to 5.5 minutes.
• Interviewed prospective candidates and provided valuable input into hiring decisions.

• Created business from the ground up through prospecting, cold calling and floor duty. Met with potential sellers and determined property value based on market valuation. Performed complex negotiations to help buyer and.
• Developed profitable sales presentations in an unscripted sales process.
• Remained on-call 100% of time and conducted business at all hours.