I’m an accomplished Senior Director of Product Management with extensive expertise overseeing technology roadmaps, user experience, and design strategy.My career in the technology field has spanned over two decades. I joined Optum in 2005 as a Senior IT Product Manager, where I have since served as Senior Director for multiple functions including Productivity & Collaboration Applications, IT Operations, End User Technology, and in my current position, Product Engineering. These positions have allowed me to gain an in-depth skillset in the high-level oversight of technology strategy, roadmaps, and capabilities, driving the lifecycle management for enterprise as well as customer-facing applications and communications channels in alignment with all business objectives.My responsibilities include overseeing a team of senior engineers across our contact center platforms and a wide array of customer communication channels, including secure email, phone, chat, AI tools, agent desktop, and cloud-based services. I manage a product portfolio serving over 50 enterprise capabilities and drive delivery and prioritization of over 300 new feature requests yearly. One of my major accomplishments came with directing the build and implementation of Optum’s new contact center platform comprising over 80K agents and serving over 20 lines of business; I managed a $100M budget and project team of over 200 people to get this done.I bring to any organization strategic and forward-thinking leadership, collaboration, and communication skills. I am adept at leading multivendor selection strategy, overseeing the work of expansive and cross-functional teams, and liaising with key stakeholders to drive the delivery of key features. I also am committed to the highest quality of user experience and design tools and systems. I consistently incorporate customer feedback alongside performance metrics and a keen awareness of the market to drive a culture of continuous improvement and optimization of features and products.Let’s connect! Key Strengths: Technical Product Management | UX Strategy Implementation | Contact Center Operations | Enterprise Software | Business Intelligence | System-Centered Design | AI Technology | IT Strategy | Cloud Computing | Requirements Analysis | Quality Assurance | Continuous Improvement | Cross-Functional Collaboration | Vendor Management | Team Leadership
Listed skills include Program Management, Vendor Management, Enterprise Software, Business Analysis, and 29 others.
