Richard Sherry Email & Phone Number

Project Management Leadership for overall selling operations and sales support - Continuously analyzing and improving the performance of the Sales organization.

This role extends my journey leveraging my passion to maximize the performance of the Sales Organization. I am now more internally oriented with a sharper focus on the marketplace and local offices ensuring that Sales Professionals have the support services and operations needed to succeed. Included is developing, planning and executing organization projects, goals, budgets and supporting the development and implementation of needed customized products and product enhancements. Particular focus on CRM (Salesforce) adoption, sales forecasts, sales operations and customer experience.

Responsible for identifying and leading multiple projects for Sales Effectiveness (SE) delivering quantifiable results and driving improved efficiency and effectiveness. Utilize Six Sigma analysis and Project Management disciplines to establish clear objectives, charter, milestones, plans and measure results for improvements and costs.

Developed, refined and optimized the technical environment for the Stop Loss Book of Business to maximize profitability, membership growth and retention through utilization of systems expertise and data/information management.

Led project working with management and enterprise wide matrix partners on requirements, design and testing solutions and improvements. Identify, document and implement business and process improvements utilizing existing and new technologies. Support production work providing requirements and solutions.

Managed a geographically diverse group of auditors responsible for the accurate adjudication of Stop Loss claims. Consolidated operations to provide focus, consistency and improve customer service levels and profitablity. .

Hartford, Connecticut Area

Developed and managed staff and customer service processes for resolving Insurance Department and Executive complaints nationwide, administration of former Metropolitan Life and MetraHealth Individual Stop Loss policies, and Health policy financial reporting support• Initiated processes and best practices exceeding National Association of Insurance Commissioner guidelines by providing 50% more management information.• Designed, developed and implemented customer service and management reporting system, saving over $50,000 per year in operational costs.• Implemented procedures and led team responsible for increasing complaint response timeliness from 71% to 94% answered within 7 days.• Developed and maintained excellent relationships with State Insurance Departments resulting in dismissal of over $40,000 in potential fines.

Master Of Business Administration (Mba), Information Technology And Health Care

Bachelor Of Science (Bs), Accounting And Business/Management

Electrical Engineering

Education record