Rick Smith Email & Phone Number

I am an analytical and meticulous professional with extensive experience in providing incident management, release management, process improvement and quality assurance functions while developing and leading Technical Operations and Quality Assurance teams to meet product quality requirements.Ensuring delivery of best quality digital products/services and improving overall efficiency by leading top-performance digital teams. Skilled at expanding and streamlining the full spectrum of technical operations and maintaining compliance with quality assurance procedures aimed at achieving aggressive targets on quality KPIs. Proven track record of success in developing new operational procedures for live issue/incident handling and quality assurance to meet the best possible quality standards for live customer-facing services. Recognised leader; adept at overseeing operations and QA budgets, and collaborating alongside senior stakeholders to establish and execute innovative digital strategies. Possess strong manual and automation background, and the ability to build, implement, and direct quality assurance principles.

Listed skills include Digital Media, Web Development, Software Development, Content Management, and 20 others.