Training Manager
Current
May 2023 - Present
AeroLeads people directory · profile
Rick Sullivan Mba Email & Phone Number
Learning and Development Leader
at
JPMorgan Chase & Co.
1 work email found
@reedsmith.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Learning and Development Leader
Location
Columbus, Ohio, United States
Who is Rick Sullivan Mba? Overview
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Quick answer
Rick Sullivan Mba is listed as Learning and Development Leader at JPMorgan Chase & Co., based in Columbus, Ohio, United States. AeroLeads shows a work email signal at reedsmith.com and a matched LinkedIn profile for Rick Sullivan Mba.
Rick Sullivan Mba previously worked as Training Manager at Jpmorgan Chase & Co. and Manager II Life and Disability at Elevance Health. Rick Sullivan Mba holds Master Of Business Administration (M.B.A.) from Otterbein University.
Company email context
Email format at JPMorgan Chase & Co.
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*@reedsmith.com
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Profile bio
About Rick Sullivan Mba
I am a strategic and visionary operations leader with a strong background in customer service, system processing, training, call quality, process improvement, and project management functions. I am passionate about building teams and functions from the ground up. I enjoy creating a positive culture with increased employee engagement through personal interaction and coaching. I have consistently lead highly effective teams of managers and training professionals with the ability to get results in a fast paced environment. I have extensive skills in operations, project management, problem solving and process improvement.Specialties: Operations, Contact Center Management, Training, Process Improvement, Call Center Metrics, Leadership, Culture Building, Communications, Team Building, DiSC Assessment, Management, Lectora, LMS administration, Strategy, Planning, Curriculum Design, Collections, Banking, Credit Cards, Customer Service, Change Management, Coaching, Project Management, Call Quality, Quality Assurance, Needs Analysis, Instructional Design, Training Evaluation & Measurement
Listed skills include Leadership, Project Management, Training, Management, and 24 others.
Current workplace
Rick Sullivan Mba's current company
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10 roles
Rick Sullivan Mba work experience
A career timeline built from the work history available for this profile.
Manager Ii Life And Disability
Providing members with financial security and wealth preservation through the accurate and timely implementation of life insurance and disability group insurance. Execute on the implementation and installation of new client business. Ensure accuracy of terms and billing for group benefits, benefit changes, and maintenance of the group’s plan. Manager the.
Oct 2017 - May 2023
Director Of Corporate Operations
Helping customers achieve the goals of reducing debt and saving towards life goals through financial counseling services. In addition to all contact center operations, I manage the counseling and outreach activities for the corporate office in the central Ohio area. Responsibilities include creating strategies to increase capacity, productivity, revenue.
Aug 2015 - Oct 2017
Learning & Development Advisor - Call Center Operations
I strategically partnered with the customer service and collections executives to determine appropriate learning and development solutions to improve colleague and management performance. In addition I guided the completion of training projects from scope of work through execution for key performance initiatives in sales, new colleague performance, and.
Apr 2013 - Aug 2014
Assistant Vice President - Collections Training Manager
Helping customers take control of their temporary financial situations to improve their payment history on secured debt and improve their financial well being. Led 3 functional teams (training, quality assurance, and mortgage support) of 24 FTE plus 2 managers to support 4 sites. Provided matrix support to 7 functions for consumer and mortgage products..
Jun 2004 - Apr 2013
Regional Training Manager
I coordinated resources to meet the training and management development needs for Customer Service, Collections and Fraud call center functions. Developed a training staff of 2 Training Managers and 21 Training Specialists by observing, training, and providing immediate feedback regarding adult learning principles, facilitation techniques, and material.
Jan 2000 - Jun 2004
Collections Area Manager
Lead the evening shift team of 8 Managers and 150 Collection Call Center Representatives to meet and exceed collection goals for 30 and 60 day delinquent accounts.
Oct 1997 - Dec 1999
Collections High Risk Manager
Oct 1996 - Oct 1997
Collections Manager
Jan 1995 - Oct 1996
Merchant Services Unit Coordinator
Mar 1991 - Jan 1995
2 education records
Rick Sullivan Mba education
Master Of Business Administration (M.B.A.)
Otterbein University
Bachelor Of Science (B.S.), Business Administration And Management
The Ohio State University Fisher College Of Business
FAQ
Frequently asked questions about Rick Sullivan Mba
Quick answers generated from the profile data available on this page.
What company does Rick Sullivan Mba work for?
Rick Sullivan Mba works for JPMorgan Chase & Co..
What is Rick Sullivan Mba's role at JPMorgan Chase & Co.?
Rick Sullivan Mba is listed as Learning and Development Leader at JPMorgan Chase & Co..
What is Rick Sullivan Mba's email address?
AeroLeads has found 1 work email signal at @reedsmith.com for Rick Sullivan Mba at JPMorgan Chase & Co..
Where is Rick Sullivan Mba based?
Rick Sullivan Mba is based in Columbus, Ohio, United States while working with JPMorgan Chase & Co..
What companies has Rick Sullivan Mba worked for?
Rick Sullivan Mba has worked for Jpmorgan Chase & Co., Elevance Health, Apprisen, Huntington National Bank, and Discover Financial Services.
How can I contact Rick Sullivan Mba?
You can use AeroLeads to view verified contact signals for Rick Sullivan Mba at JPMorgan Chase & Co., including work email, phone, and LinkedIn data when available.
What schools did Rick Sullivan Mba attend?
Rick Sullivan Mba holds Master Of Business Administration (M.B.A.) from Otterbein University.
What skills is Rick Sullivan Mba known for?
Rick Sullivan Mba is listed with skills including Leadership, Project Management, Training, Management, Call Centers, Coaching, Change Management, and Talent Management.
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