Service Delivery Manager – Technical Customer Support Seasoned customer service professional, with 30+years’ experience in customer support operations and call center management. Excellent leadership in hiring, training, coaching and motivating to support multiple products/services; developed and executed strategies, policies and procedures and key performance metrics to ensure provision of superior customer service. Excelled in boosting positive employee morale and improve operational efficiency. Skilled in gathering, analyzing and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools for workflows and technology solutions. Proven ability to lead seamless implementations and deliver next-generation technical solutions.