Hands on Help Desk Manager and support engineer with a record of success supporting a large diverse range of school systems and municipalities throughout Massachusetts. Collaborative team player with broad technology background with experience in Enterprise networks, managed services and customer service. Provide customer facing pre-sale engineering, installation and management of wireless networks, network security appliances, switches and routers. Proven track record of maximizing team performance and managing IT operations. LAN, WAN & Wireless Technologies, Project Management, Network Security. Remote Backup, Cloud Solutions, Disaster Recovery, Staff Development & Management, DNS, System Administration, Telecommunications, PBX, VOIP and Voice Mail Systems, Vendor Relations & Negotiations, Firewalls & VPNs and Team Leadership.
Listed skills include Networking, Technical Support, Communication, It Service Management, and 3 others.