Rick Whaite Email & Phone Number

Sydney, Nsw, Au

Australia

Marketing Strategy ConsultationEcommerce developmentCrypto Speculator

Sydney, New South Wales, Australia

As a member of the Executive Leadership team and the Board of Management of Volkswagen Group Australia, I led the Group Services operation with a team of 60 across CX, Training, Research and our Customer Call Centre. Collaborating with each of the group brands to build their Customer Experience strategies. Utilising insights and research to deliver outstanding CX through bespoke strategies for each of the brands that drive attitudinal and cultural change within VGA/dealer network to deliver outstanding customer satisfaction results. As Head of the Learning Academy, I was responsible for the success of VGA’s Group Academy across Sales, Product, Technical, After sales, Non-Technical, Apprentice and other training programs. With a team of 20 trainers, delivering a pedagogy of excellence, across 3 physical locations as well as virtual training that grew engagement, participation and 'pivoted' throughout the Covid pandemic, to enable business continuity through innovative and engaging learning solutions.I led the CRM Systems strategy and infrastructure that enabled VGA and the group brands to realise their customer engagement programs including acquisition and retention activity and digital initiatives on the Salesforce platform. I was accountable for the success of VGA’s Customer and Dealer Support Centre operations including the management of our Customer Call Centre operations for all group brands. My role was to act as the Voice of the Customer for VGA ensuring the ‘customer agenda’ is at the forefront of everything we do. This included being accountable and responsible for the financial planning and budgeting of all CX operations across the VGA group.

Sydney, Australia

Building an innovating challenger brand in the Energy Sector, leveraging the naming rights partnership of the Australian Men's Cricket Team to create a national brand platform and awareness, delivering sales growth, customer acquisition and affinity for Alinta Energy.

Sydney, Australia

Strategic business leadership of the Kia Automotive brand within Australia, transforming it into a vibrant Top 5 brandSales GrowthBrand GrowthAward Winning Creative CampaignsNo. 1 desired Auto franchise in Australia

Singapore

V2PAY Group is a global financial technology company that develops innovative white label convergent mobile financial systems for the payments, banking, telecommunication sectors and the wholesale and remittance industries.Our Financial Services solutions won 6 awards in 2012 including Best Mobile Payment Solution at the prestigious Smart Card Asia Awards and NSW iAwards Winner for Financial Industry Application.

Sydney, Australia

Head of Marketing for Star City. Arrested a 5 year decline in market share. Built and led a team of 14 to drive growth and 8 consecutive quarters of market share growth. Marketing and Customer lead of the $1Billion redevelopment and transformation to The Star. Financial management and leadership across all disciplines of Marketing, CRM, and value creation.

Asia Pacific

Asia Pacific Business Director, managing the globally renowned MasterCard 'Priceless' campaign across 14 countries. Strategic development and brand management for the MasterCard Financial Services portfolio including rollout of the global FIFA 2006 World Cup campaign and the launch of Paypass

Sydney

Lead strategic marketing direction and new product development. Repositioned Hyundai in the Australian market with the brand position of "Future Driven"​. 4 consecutive years of market share growth. Drove holistic acceptability of Hyundai to become a mainstream brand of choice as Australia's most popular, privately purchased car and the most desired franchise to own within the Automotive industry.

Sydney, Australia

Australia's First pre=paid mobile youth brand. Launched locally, exported globally, Boost redefined the traditional paradigms of the mobile category through product, distribution and total category innovation.

As a wholly owned subsidiary of PPW, The Agency Australia was created to leverage the broad client base of Australia's largest promotional marketing agency, Promotional Partners Worldwide.

Sydney, Australia

Business Director, making it happen ALLDAI EVERYDAI on the Hyundai Automotive business, building a challenger brand

Business, Management, Marketing, And Related Support Services

Education record