Ricky Daigle Email & Phone Number

West Virginia, United States

In my capacity as Product Owner at TSPi, I lead a dedicated team in developing software products, aligning closely with our company's strategic goals and responding to customer needs. My role centers on articulating a clear product vision, meticulously managing our backlog, and steering our team through the agile development process. Collaboration with other teams is a constant, ensuring our efforts are synchronized and that we leverage collective expertise for optimal outcomes. I place a strong emphasis on understanding the scope of the project, and integrating feedback from stakeholders and users into our development cycle, which is instrumental in refining our products and enhancing user satisfaction. This approach not only streamlined our development process but also reinforces TSPi's commitment to delivering high-quality, customer-centric software solutions.

Martinsburg, West Virginia, United States

As a Manual QA Tester at TSPi, I played a pivotal role in ensuring the quality, reliability, and compliance of software applications developed for government contracts. My focus was on rigorous manual testing and quality assurance processes to meet government standards and user expectations.

Hagerstown, Maryland, United States

At T-Mobile, my role as a Mobile Consultant went beyond achieving sales targets; I was tasked with training new hires, to enhancing our team's capabilities. My ability for understanding customer needs and matching them with the right products was complemented by a commitment to keeping the team informed and skilled. This dual focus not only drove sales but also fostered a supportive environment, where knowledge sharing and teamwork amplified our success. My efforts contributed significantly to both customer satisfaction and our team's growth, making a tangible impact on our store's performance.

As a Table Games Dealer at Rocky Gap Casino, I specialized in card games, ensuring game integrity by monitoring card handling and betting in line with rules and minimums. My focus was on delivering exceptional customer service, creating a fun and engaging atmosphere for guests. I maintained the quality and integrity of games, adhering to casino policies and procedures, and aimed to provide a memorable experience for all patrons.

As the Money Room Supervisor at Lewiston Raceways Inc., I led a team responsible for managing the finances wagered on each race, ensuring accuracy and integrity in all transactions. My role involved overseeing the coordination of money-room activities, maintaining quality control, and innovating processes to enhance customer service. I took pride in training new employees, instilling in them the importance of regulatory compliance and efficient money management. Each shift, I meticulously balanced the safe, verified deposits and withdrawals, and recounted each teller's drawer, upholding the highest standards of financial oversight. My proficiency in the MS Suite and a deep understanding of policies and procedures were instrumental in streamlining operations and ensuring satisfaction among our patrons.

At Hoser Designs, a video game console repair shop, I personally handled most aspects of the business. This included assessing and purchasing defective consoles, skillfully replacing damaged parts with OEM components, and carefully reheating solder on motherboards to ensure the longevity of our repairs. My creative flair led me to design and apply over 35 unique custom finishes to the refurbished consoles, adding a personal touch for our customers. I also managed a small eBay store, listing our one-of-a-kind consoles, handling customer communications, and overseeing the packaging and shipping of each unit, ensuring a personalized and dedicated service from start to finish.

As the Overnight Call Center Supervisor at Call-In Direct in Auburn, Maine, I led the transformation of our team by developing a comprehensive script and objection handling points tailored for our most challenging product. This strategic move aimed to elevate sales metrics significantly. Impressively, we not only met but exceeded our target, achieving a 25% sales rate well ahead of schedule. Under my guidance, the team, despite operating during a shift with traditionally lower call volumes, emerged as the highest grossing sales team. I dedicated myself to monitoring calls and providing personalized feedback through one-on-one meetings, ensuring each representative reached their full potential. My leadership and the success of our new script were recognized across the company, leading to my involvement in training other team managers to replicate our successful strategies.