Ricky Dharmawan Email & Phone Number

Jakarta, Indonesia

- Managed to offer a high level of Customer Service- Managed to maintain a good relationship with customer- Managed to work along with other BPO to achieve customer satisfaction- Able to handle customer complaints to avoid dissatisfaction

- Managed to achieve daily production- Able to issued and reissued bookings in a high level of accuracy- Able to perform GDS system (Sabre, Amadeus, Galileo)

- Managed to achieve assigned budget goals - Ensure and maintain the productivity level of employees- Ensure tennis & squash court in a good condition

Acting as Assistant Kitchen Leader- Ensure smooth operational running- Supervise work procedures of team members- Managed crew performance through planning, coaching, and disciplinary efforts- Managed kitchen scheduling and absenting

Greater Jakarta Area, Indonesia

- Coordinating daily operatings- Managing budgets- Create detailed reports on weekly, monthly and annual revenues and expenses- Ensure monthly target is reached- Staff training and development- Overseeing stocks- Responding to customer complaints

Master Of Business Administration - Mba, Business Administration And Management, General

Master'S Degree, Tourism And Travel Services Management, 3.91

Bachelor Of Applied Science - Basc, Hotel, Motel, And Restaurant Management, 3.90

- Housekeeping committee for Parents Day 2017 - Aikido STPT Inventor (2015-2016), Adviser (2016-2018)