Ricky Jackson 2013 Brownlee Avenue Youngstown, Ohio 44514 (330) 402-9639   bbrjax1@aol.comHIGHLIGHTS OF QUALIFICATIONS• Experienced in making electrical, plumbing and carpentry repairs; knowledge of building codes.• Able to multi-task while maintaining accurate records for inventory control.• Skilled in dealing with the public and resolving customer complaints.• Over 20 years of experience in customer service including taking orders, completing, delivering and collecting merchandise and all related paperwork.• Computer literate:proficient in Microsoft Office: Word, Excel, Internet and type 55 wpm. • Managed warehouse including stocking, shipping and receiving, maintained inventory levels.• Good time management and organizational skills.• Learns new systems quickly and takes initiative.• Strong problem solver who is resourceful and able to work independently.• Performs staff supervision and works well under pressure.• Analyzed orders and made decisions regarding materials, purchasing, production and man-hoursEMPLOYMENT HISTORYShipping and ReceivingCIRM CUSTOM Unity Ohio                                                                            06/2012 to 03/2017•          Inventory control, shipping, receiving and storage functions.•          Developed, implemented and maintained policies for the department.•          Assessed and resolved customer complaints and provided customer support                                                                         06/2011 to 05/2014•          Inventory control, shipping, receiving and storage functions.•          Developed, implemented and maintained policies for the department.•          Assessed and resolved customer complaints and provided customer support •          Purchased products, maintained inventory levels and ensured quality of products. Assistant ManagerWINGFOOT, Austintown, Ohio                                                                      09/2011 to 06/2012•          General administrative and customer service responsibilities.•          Coached and trained team members. •          Met and exceeded sales goals, analyzed profit/loss statements.Tire Lube Express Manager WALMART, Liberty, Ohio        02/2007 to 09/2011• Received incoming supplies, responsible for sales and ad ons.