Provided technical engineering support to western region across five states on premise and remote incollaboration with cross functional and distributed teams.Improved accessibility to timely service delivery for users by optimizing information technology support resulting in reduced service request times, increased client satisfaction, and team efficiency.Led installation and configuration of new hardware and software components, from requirements gathering to stakeholder communication, resulting in improved efficiency and stakeholder satisfaction.systematically tested, troubleshooted, and collaboratively addressed complex issues, leading to a significant reduction in problem recurrence, improved project timelines, enhanced client satisfaction, and streamlined workflows through root cause analysis and effective team communication. Set-up new networks, voice services, writers, switches, and printers, maintaining accountability of all assets and equipment while minimizing disruptions.Efficiently managed 500+ support tickets, implemented streamlined processes and training, leading to increased personnel satisfaction and timely service delivery.Streamlined job site mobilization and demobilization processes, resulting in reduction of timeframes, significant cost savings, and consistently on-time, within-budget delivery of institutional executive functions and deliverables, enhancing our industry reputation.

Proactively addressed security concerns by conducting comprehensive risk assessments, identifyingvulnerabilities, and implementing effective mitigation strategies, resulting in a 90% reduction in security incidents and a 25% increase in employee awareness within the first year.Ensured compliance with National Security Agency (NSA) encryption standards by implementing acomprehensive data encryption strategy, resulting in zero data breaches, and setting a model for data security best practices within the organization.Proactively revamped communication security policies and procedures in alignment with Department of Defense guidelines, fostering a culture of information assurance and compliance that significantly reduced security incidents and enhanced data protection within the organization.Successfully improved communication security by training personnel in best practices and conducting engaging security awareness campaigns, resulting in a 30% decrease in security incidents and a 20% increase in employees' understanding of security protocols while fostering a culture of security.Orchestrated and implemented an effective incident response plan, collaborating with cross-functional teams, training personnel, and utilizing advanced monitoring tools, resulting in swift incident mitigation, minimized breaches, and a 30% reduction in incident resolution times.Received commendations and awards for improving communication security by implementing encryption measures, conducting security awareness workshops, and collaborating with IT, resulting in reduced security incidents and increased employee vigilance.Successfully demonstrated the effectiveness of our communication security measures to higher command by implementing a comprehensive tracking system, reducing unauthorized access attempts by 30%.

Achieved and maintained 100% mission readiness by improving equipment and program accessibility for 1000+ end-users by installing 100+ programs and deploying 100+ standardized PC images through comprehensive assessment, strategic software selection, and streamlined installation processes, resulting in increased productivity and reduced support requests.Successfully maintained accountability for $1M+ in equipment, minimized risk, reduced downtime by 30%, and achieved 15% maintenance costs reduction through tracking, maintenance, and safety measures.Implemented secure line of communication during the Afghanistan withdrawal, resulting in faster evacuation and improved support for military leadership, families, and allies.Ensured a 99% operational readiness rate for secure communication systems by implementing proactive maintenance schedules, emergency response protocols, and predictive maintenance software, leading to a 20% reduction in system failures and enhanced operational efficiency.