Ricky Martinez Email & Phone Number

2100 Ridge Ave, Evanston, Il 60201

• Provided guidance and support to a team of 40 lifeguards• Responsible for delegating assignments and scheduling lifeguards• Trained and developed opportunities to staff on a regular basis• Responsible for the supervision and safety of all patrons at the Evanston lakefrontbeaches as well as supervision of all subordinate lakefront staff

1804 Maple Ave, Evanston, Il 60201

-Oversee and execute all initiatives as outlined on the master calendar.-Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team. -Work with cross-divisional teams to build consensus on strategic objectives, goals, and operational plans. -Ensure the store is audit compliant and achieves acceptable scores.-Establish and implement operational policies, standards, and procedures for retail staff.-Ensures compliance with all safety and security policies and procedures within retail stores.-Partner with Human Resources team in the following HR functions:-Interview, recruit, and hire to fill gaps in open positions in a timely manner based on store performance and volume tier.-Train managers and employees in expected operational standards using appropriate tools, compliance audits, policy, and procedures.-Set up training calendar and ensure associate onboarding and new hire training is complete.-Ensure continuous training and development with team members through modules, quizzes, tracking, and video content that results in consistency across all stores.-Write and deliver on team members’ performance in partnership with GM to determine succession plans and build bench strength.-Performance manage and coach team members on poor performance and violation of company and compliance policies in partnership with GM and HRBP.-Provide leadership, training, guidance, and support to team members that foster continuous learning and improvement in performance of the store.

1804 Maple Ave, Evanston, Il 60201

-Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same-Development of high customer experience standards, including a “showtime” culture and industry-leading customer engagement through sales training and product knowledge.-Execute a world-class hospitality program to drive repeat business through strong local grass roots networking, customer data capture, and execution of our loyalty program.-Assist store leaders with executing business initiatives in an effective and efficient mannerReport out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.-Provide leadership, training, guidance, and support to team members that foster continuous learning and improvement in performance of the stores.

1132 Lake St, Oak Park, Il 60301

-Deliver results and strategic direction by ensuring day-to-day operations.-Execute and follow up on operational standards and policies and procedures.-Ensures compliance with all safety and security policies within retail stores.-Receive, count, and document inventory deliveries.-Unpack/sort/label merchandise as directed

3801 W Lake St, Stone Park, Il 60165

• Expertise creating digital assets, including landing pages, emails, microsites and related technologies with integration, testing, etc.• Digital Marketing, Strategy Development, Messaging/Positioning• Implement and measure marketing and content campaigns• Evaluate website analytics and prepare relevant improvement recommendations• Stay abreast of best practices, current trends and technology developments in digitalmarketing• Generate and moderate social media content• Creatively solve business problems with digital solutions• Collaborate with vendors to deliver projects on time and budget• Superior client relationship skills and ability to focus on multiple client needssimultaneously

669 N Michigan Ave, Chicago, Il 60611

•Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales•Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting•Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary•Serve as a product knowledge resource for consumers and entry level associates. Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques•Assist Leads, Senior Associates, and Managers in training entry level associates•Assist with loss prevention efforts by providing proactive customer service

35 E Upper Wacker Dr, Chicago, Il 60601

• Helped improve their Social Media/Marketing/Advertising• Manage Facebook page, including daily updates, post company events and charged withincreasing friends• Research other forms of social media that will assist the firm in expanding its reach in themarketplace• Review current marketing materials and make recommendations for improvement

University Of Illinois At Chicago

A. Act as a liaison between all student organizations at UIC and HACE College Chapter. B. Represent the HACE Student Chapter at UIC.C. Respond to all issues and concerns expressed by the students at UIC or at HACE.D. Inform and consult campus advisory of HACE Student Chapter at UIC.E. Facilitate all HACE Student Chapter meetings, provide leadership to the Executive Board, and enforce policies of the HACE Student Chapter and university.F. Assist in the development of annual goals for the HACE Student Chapter and ensure, along with the Treasurer, that fiscal priorities reflect those objectives.G. In conjunction with the HACE Student Chapter Treasurer, disburse funds approved by the Executive Board.

University Of Illinois At Chicago

• Collected information about Latino student organizations’ events and meetings to post them on the LCC website• Maintained and updated the student organizations’ contact list• Developed a list serve for the organizations’ leaders and members• Identified and reached out to the appropriate student organizations to collaborate with the LCC’s public presentation

Bachelor Of Applied Science (Basc), Marketing, 3.2

Activities and Societies: •LIFE: Leaders Involved in Further Education •HACE: Hispanic Alliance of Career Enhancement •ALPFA: Association.

3.8

Activities and Societies: Swimming Team 4yrs Water Polo (Varsity) 2yrs