Ricky Prieto Email & Phone Number

United States

United States

• UKG Pro Technical Partner for Data Migration and Interface Development.
• Write and execute complex SQL-based interfaces to facilitate data transfer between systems, ensuring efficient and accurate data exchange.
• Create and optimize SQL queries and stored procedures to support data integration.
• Collaborated with cross-functional teams to gather interface requirements, resolve issues, and provide technical support.
• Demonstrated flexibility in adapting to changing client needs and project requirements during data conversion and interface development.
• Actively contributed within a collaborative team environment by sharing my expertise and documenting best practices, fostering a culture of continuous learning and knowledge transfer within the technical team.

• Project planning and development analysis
• Project management
• Document configuration requirements
• Configure UKG Pro system per client's specifications
• Drive user acceptance testing sessions
• Organize deployment activities

Remote

Remote

• Work as a point of contact for a team servicing 200+ clients in Canada and USA.
• Provide support to our customers via phone, e-mail, MS Teams, and CRM system.
• Educate Third-Party Consultants on product functionality, support policies and methods of delivery.
• Partner with Launch to support Third-Party System Consultants during implementation prior to Go-Live.
• Understanding of UKG Pro implementation process.
• Troubleshoot system integrations and interfaces.

Miami, Florida

• Managed a book of business of 200+ clients.
• Complete proactive calls to clients to engage in client development activities – Activities include but are not limited to identifying potential decision makers, establishing contact relationships, identifying.
• Managed client’s website; responsible for adding/editing content.
• Advised clients on how to add value to their business by offering new products or recommending alternative solutions that better fit their needs within the marine industry.
• Player/Coach approach to actively engage in the team’s success.
• Resolved product or service problems by clarifying the clients concern, determining the cause of service issues, and providing solutions.

Miami Lakes, Florida

• Ordered raw materials needed to produce vitamins and dietary supplements.
• Documented product specifications and order statuses.
• Communicated with other departments and vendors to make sure we met sales quotas and deliveries.
• Assisted the marketing team promoting our brands at Fitness Expos.
• Managed a portfolio of 60+ accounts totaling an average of $1.5 million in sales.
• Followed complete product cycle during manufacturing from start to finish until product was shipped and delivered to our distribution centers and vendors.

Plantation, Florida

• Responsible for all assigned contracted and/or non-contracted carriers as well as self-pay accounts to ensure proper payment of claims and/or patient responsibility.
• Responded to incoming customer service calls on a one-time resolution. Also made outbound calls to customers daily to collect payments on outstanding accounts.
• Corrected claim processing errors such as coding, data entry errors, or missing patient demographics.
• Precisely completed appropriate claims paperwork, documentation, and system entry.

Miami Lakes, Fl.

• Assigned and routed drivers to meet estimated time of deliveries based on logistics within the Southeast Florida region.
• Submitted employee time sheets for payroll.
• Earned management trust by obtaining Level II security; serving as key holder.
• Troubleshoot equipment with customers via phone or in person.

Sunrise, Fl.

• Adjusted claims and was responsible for data entry.
• Answered an average of 85 calls per day by addressing customer inquiries, solving problems, and providing new product information.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Certificate, Data Analytics

Associate Of Arts (A.A.), Accounting