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Developed broad experience and leadership skills during Navy and IT leadership careers. Extensive strategic planning, customer service and IT service management expertise. Caring and personal leader who motivates superlative performance. Genuine, impeccable integrity sets an atmosphere where all contribute. Best practices and responsible analysis reinforce drive to refine and innovate improvements. Especially skilled in vendor management, and budget management. Decorated Naval Officer trusted with clearances up to Top Secret/SCI.
Optumrx
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Senior ManagerOptumrx Oct 2018 - PresentPhoenix, Arizona Area
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Director Of Technical SupportNorthern Arizona University Jul 2016 - Jun 2018Flagstaff, Arizona AreaLed significantly expanded support scope. Incorporated team support model for initial centralized academic year. Assumed classroom support, standardized and remediated of campus classroom IT. Implemented central computer purchasing. Incorporated new IT communication role. Implemented SCCM and JAMF desktop management. Consolidated student support services integrated with the library. Retired June 30, 2018. -
Interim Chief Information Technology OfficerNorthern Arizona University Jul 2015 - Jun 2016Flagstaff, ArizonaLeader of a dynamic, highly performing and responsive ITS department. Sponsorship and successful implementation of numerous major projects: campus unified communications transition; SalesForce implementation; BlackBoard Analytics and Outcomes student success projects; and network architecture and security improvement. Implemented ITIL-compatible IT service management processes. Managed multimillion dollar budget. Active participant in campus Executive Team strategic and budget planning. Sun Corridor research network Board Director and Commissioner, Arizona Data Governance Commission. • Simultaneously centralized campus IT services. Consolidated distributed IT pros, increasing department size from 145 to 210 personnel positioned for increased efficiency and effectiveness.
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Director Of Technical SupportNorthern Arizona University May 2000 - Jun 2015Northern Arizona UniversityManaged the support area of the ITS Department. Implemented a culture of superlative customer service. Managed the Student Technology Center (student help desk, residential computing, lab support), Solution Center (faculty/staff help desk), PC Support (desktop, laptop, mobile support), WebTech (web and database project support) and Learning and Professional Development teams consisting of 37 total full time and 60 student workers. Assisted the CITO with IT strategic planning and project implementation, served as acting CITO during absences. • Three year average: 88% of campus survey responders very satisfied or satisfied with ITS overall support for NAU mission and goals. (Improved from 72% in 2009) • Arizona Board of Regents certificate of appreciation for contribution to System Wide IT Architecture. • Collateral duties: desktop security; vendor management for centrally supported contracts such as Microsoft, Adobe, Dell and Apple; administration of NAUAlert emergency management; administering and analyzing annual ITS service surveys; Portal and Web Steering Committees.
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Desktop Support Team LeadNorthern Arizona University May 1998 - Apr 2000Flagstaff, Arizona AreaLed a team of desktop support technicians. Hired to remediate a troubled personnel environment, which was stabilized over the first year. Planned and implemented new computer equipment and services, consulted and coordinated activity with campus departments and vendors. Established first Dell computer and Microsoft licensing contracts. Managed the campus IT Pro collaboration group. Lead and managed 7 person staff. • NAU Desktop Y2K Coordinator: formulated and executed project plan, synthesized ITS and department IT Pros to remediate 6500 campus desktops. Zero Y2K-related desktop problems encountered. • Chaired project committee that studied, proposed, planned and implemented DHCP at NAU. • Managed reversal and balancing of local account deficit of tens of thousands of dollars.
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RetiredUs Navy 1981 - 1997Naval Flight Officer, early retirement.
Ricky Roberts Skills
Ricky Roberts Education Details
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Computer Science -
Oceanography
Frequently Asked Questions about Ricky Roberts
What company does Ricky Roberts work for?
Ricky Roberts works for Optumrx
What is Ricky Roberts's role at the current company?
Ricky Roberts's current role is Accomplished IT Leader.
What is Ricky Roberts's email address?
Ricky Roberts's email address is ri****@****nau.edu
What is Ricky Roberts's direct phone number?
Ricky Roberts's direct phone number is +192869*****
What schools did Ricky Roberts attend?
Ricky Roberts attended Naval Postgraduate School, United States Naval Academy.
What are some of Ricky Roberts's interests?
Ricky Roberts has interest in Coach Aau Basketball.
What skills is Ricky Roberts known for?
Ricky Roberts has skills like Management, Windows, Security, Military, Enterprise Software, Integration, Program Management, Training, Cross Functional Team Leadership, Leadership, Navy, Dod.
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