Ricky Vasquez
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Ricky Vasquez Email & Phone Number

Technical Customer Support Team Lead at Tipalti
Location: Carrollton, Texas, United States 4 work roles 1 school
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Tipalti
Role
Technical Customer Support Team Lead
Location
Carrollton, Texas, United States
Company size
356 employees

Who is Ricky Vasquez? Overview

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Quick answer

Ricky Vasquez is listed as Technical Customer Support Team Lead at Tipalti, a with 356 employees, based in Carrollton, Texas, United States. AeroLeads shows a matched LinkedIn profile for Ricky Vasquez.

Ricky Vasquez previously worked as Operations Service Manager at Technology Spa and Configuration Administrator at Technology Spa. Ricky Vasquez studied at Southern Methodist University.

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Email format at Tipalti

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Tipalti

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Profile bio

About Ricky Vasquez

Ricky Vasquez is a Technical Customer Support Team Lead at Tipalti. Colleagues describe them as "I am pleased to write this recommendation for Ricky, with whom I have had the privilege of working for over seven years. During this time, I have found Ricky to be an exceptional project manager and a supportive leader with excellent people management skills. His dedication to our team's success and his willingness to go above and beyond make him an outstanding professional to work with. Throughout my time working with Ricky, I have witnessed his unwavering commitment to his team… Show more" and "I had the privilege of working with Ricky Vasquez for several years at Technology Spa, where he held the position of Operations Service Manager. In this role, Ricky was not only responsible for managing our client-facing IT support team but also played a pivotal role in shaping the experience our clients had with our technical services. What sets Ricky apart is his unwavering positive attitude. He doesn't just solve problems; he inspires everyone around him with his can-do spirit… Show more"

Current workplace

Ricky Vasquez's current company

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Tipalti
Tipalti
Technical Customer Support Team Lead
san mateo, california, united states
Website
tipalti.com
Employees
356
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4 roles

Ricky Vasquez work experience

A career timeline built from the work history available for this profile.

Technical Customer Support Team Lead

Current
Tipalti

Plano, Texas, United States

Jan 2024 - Present

Operations Service Manager

Technology Spa

Key ResponsibilitiesOperational Leadership: Provided visionary leadership to the team, ensuring day-to-day operations are streamlined and that high-quality services are consistently delivered.Escalation point: Served as Tier 2/3 escalation point for complex technical issues and demonstrated strong problem-solving skills.Proactive Monitoring: Primary responder to monitoring alerts, addressing outages, and ensuring system and application health.SLA Reporting: Developed and… Show more Key ResponsibilitiesOperational Leadership: Provided visionary leadership to the team, ensuring day-to-day operations are streamlined and that high-quality services are consistently delivered.Escalation point: Served as Tier 2/3 escalation point for complex technical issues and demonstrated strong problem-solving skills.Proactive Monitoring: Primary responder to monitoring alerts, addressing outages, and ensuring system and application health.SLA Reporting: Developed and maintained comprehensive SLA reporting mechanisms to track performance against agreed-upon Service Level Agreements. Regularly communicated SLA status to stakeholders and drove continuous improvement in service delivery.Incident Management: Developed and refined incident response and resolution processes and ensuring minimal impact on clients and systems.Client Centric: Exhibited excellent customer service skills complimented by strong troubleshooting abilities and diligent ticket entry practices.Technical Expertise: Demonstrated proficiency in network infrastructure (network admin), cloud technologies, and relevant software platforms.Vendor and Partner Coordination: Collaborated with external vendors and partners to resolve technical issues and maintained strong relationships.Team Building: Built and developed a high-performing NOC team, provided mentorship, training, and guidance to junior team members.Compliance and Security: Ensured that all NOC activities adhered to industry standards and security best practices. Show less

Sep 2010 - Dec 2023

Technical Security Analyst

Christus Health

Irving, Tx

May 2014 - Jun 2015
Team & coworkers

Colleagues at Tipalti

Other employees you can reach at tipalti.com. View company contacts for 356 employees →

AR Augustė Rulienė Augustė Rulienė Colleague at TipaltiLondon Area, United Kingdom View → MD Megan Dalke Megan Dalke Colleague at TipaltiToronto, Ontario, Canada View → AG Arie Graifer Arie Graifer Colleague at TipaltiIsrael View → KG Kassie Gorman, Capm Kassie Gorman, Capm Colleague at TipaltiMesa, Arizona, United States View → TW Taylor Willingham Taylor Willingham Colleague at TipaltiWylie, Texas, United States View → EC Eka Chichua Eka Chichua Colleague at TipaltiTbilisi, Georgia View → SY Seghen Yonas Seghen Yonas Colleague at TipaltiGreater Toronto Area, Canada View → GA Gillian Ayres Jones Gillian Ayres Jones Colleague at TipaltiSan Francisco, California, United States View → JS Jarret Stapleton Jarret Stapleton Colleague at TipaltiGreater Vancouver Metropolitan Area, Canada View → LW Leroy Watson Leroy Watson Colleague at TipaltiTipton, England, United Kingdom View →
1 education record

Ricky Vasquez education

FAQ

Frequently asked questions about Ricky Vasquez

Quick answers generated from the profile data available on this page.

What company does Ricky Vasquez work for?

Ricky Vasquez works for Tipalti.

What is Ricky Vasquez's role at Tipalti?

Ricky Vasquez is listed as Technical Customer Support Team Lead at Tipalti.

Where is Ricky Vasquez based?

Ricky Vasquez is based in Carrollton, Texas, United States while working with Tipalti.

What companies has Ricky Vasquez worked for?

Ricky Vasquez has worked for Tipalti, Technology Spa, and Christus Health.

Who are Ricky Vasquez's colleagues at Tipalti?

Ricky Vasquez's colleagues at Tipalti include Augustė Rulienė, Megan Dalke, Arie Graifer, Kassie Gorman, Capm, and Taylor Willingham.

How can I contact Ricky Vasquez?

You can use AeroLeads to view verified contact signals for Ricky Vasquez at Tipalti, including work email, phone, and LinkedIn data when available.

What schools did Ricky Vasquez attend?

Ricky Vasquez studied at Southern Methodist University.

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